1Point1 Solutions: Company Profile

Background

Overview

1Point1 Solutions is a global business process management (BPM) and outsourcing company specializing in customer experience (CX) management, digital transformation, finance and accounting, IT support and development, trust and safety, supply chain and e-commerce, creator economy support, and healthcare litigation support solutions. With over 16 years of experience, the company has established a strong presence across nine locations worldwide, employing more than 5,000 professionals. 1Point1 Solutions processes over 200 million transactions annually and serves a diverse clientele of over 70 clients.

Mission and Vision

The company's mission is to drive transformative success for clients through innovative Generative AI technology, expert outsourcing, and a relentless focus on excellence. Its vision is to empower businesses to achieve exceptional success while positively impacting the communities served, ensuring every partnership leaves a lasting, transformative mark.

Key Strategic Focus

Core Objectives

1Point1 Solutions aims to redefine global outsourcing standards by integrating cutting-edge technologies such as artificial intelligence and machine learning into its service delivery. The company focuses on enhancing customer experiences, improving operational efficiency, and driving innovation across various industries.

Areas of Specialization

Customer Experience Management: Delivering high-value, unforgettable customer journeys.

Digital Transformation: Transforming businesses through innovation, efficiency, and agility.

Finance & Accounting: Providing seamless financial management with precision and efficiency.

IT Support & Development: Empowering businesses with future-ready technology.

Trust & Safety: Building trust through secure, positive interactions.

Supply Chain & E-commerce: Optimizing e-commerce supply chains with agility and precision.

Creator Economy Support: Helping creators scale, monetize, and thrive.

Healthcare Litigation Support Solutions: Offering expert support in legal workflows, ensuring efficiency and compliance in complex cases.

Key Technologies Utilized

The company leverages Generative AI, machine learning, and other advanced technologies to enhance service delivery, improve customer experiences, and drive operational efficiency.

Primary Markets Targeted

1Point1 Solutions serves a diverse range of industries, including healthcare, finance, telecommunications, and e-commerce, providing tailored solutions to meet the unique needs of each sector.

Financials and Funding

Funding History

In January 2025, 1Point1 Solutions announced the signing of a term sheet to acquire a U.S.-based healthcare company specializing in Revenue Cycle Management (RCM) for $45 million, including earnouts. This strategic acquisition aims to expand the company's global footprint and service offerings, particularly in the healthcare sector.

Utilization of Capital

The capital from this acquisition is intended to enhance 1Point1 Solutions' capabilities in the healthcare vertical, leveraging advanced technologies to optimize efficiency and innovation in service delivery.

Pipeline Development

Key Pipeline Candidates

The company is focusing on integrating Generative AI and machine learning technologies into its service offerings to enhance operational efficiency and customer experience. The recent acquisition in the healthcare sector is expected to strengthen its position in the RCM market.

Anticipated Milestones

The integration of the acquired healthcare company is expected to be completed by Q3 2025, aiming to expand 1Point1 Solutions' capabilities in the healthcare BPM market.

Technological Platform and Innovation

Proprietary Technologies

1Point1 Solutions utilizes Generative AI and machine learning to drive innovation and efficiency in its service delivery.

Significant Scientific Methods

The company employs advanced data analytics and AI-driven methodologies to enhance customer experiences and operational efficiency.

Leadership Team

Key Executives

Akshay Chhabra: Chairman & Managing Director. With over 16 years of experience, Akshay has been instrumental in driving the company's growth and strategic direction.

Akashanand Karnik: Whole Time Director & Chief Operations Officer. Known for implementing game-changing strategies, Akash has expanded the company's customer base and developed customer-centric innovations.

Anil Rajadhyaksha: President, U.S.A. Anil has over four decades of experience in business transformation, helping organizations achieve cost savings through digital transformation and business process management.

Jeshtal Sheth: AVP Sales, U.S.A. With over 20 years of expertise in business process management, Jeshtal has worked across diverse industries, including BPM, legal, real estate, IT, construction, and manufacturing.

Competitor Profile

Market Insights and Dynamics

The global BPM market is experiencing significant growth, driven by the increasing adoption of digital transformation and AI technologies. Companies are focusing on enhancing customer experiences and operational efficiency to stay competitive.

Competitor Analysis

Key competitors in the BPM industry include Concentrix Corporation, iEnergizer, WNS, and Infosys BPM. These companies offer a range of services similar to 1Point1 Solutions, including customer experience management, digital transformation, and IT support.

Strategic Collaborations and Partnerships

1Point1 Solutions has expanded its capabilities through strategic acquisitions, such as the recent acquisition of a U.S.-based healthcare company specializing in RCM. This move aims to strengthen its position in the healthcare BPM market.

Operational Insights

1Point1 Solutions differentiates itself through its focus on integrating Generative AI and machine learning into its service offerings, enhancing operational efficiency and customer experience. The recent acquisition in the healthcare sector is expected to bolster its capabilities in the RCM market.

Strategic Opportunities and Future Directions

The company is well-positioned to capitalize on the growing demand for AI-driven BPM solutions. The integration of the acquired healthcare company is expected to open new avenues for growth in the healthcare BPM market.