211 San Diego Company Profile

Background

Mission and Vision

211 San Diego is a nonprofit organization dedicated to seamlessly connecting individuals to community, health, and disaster services. Their mission is to serve as a nexus that brings the community together, helping people efficiently access appropriate services and providing vital data for proactive community planning. The organization's vision is that all people have equitable access to the resources necessary to create and sustain their best health and wellness.

Primary Area of Focus and Industry Significance

As the region's trusted source for information and connections, 211 San Diego operates a free, 24/7, confidential phone service and maintains a searchable online database of over 6,000 community and healthcare resources. This service is available in more than 200 languages, ensuring inclusivity and accessibility for all residents. By providing immediate assistance and referrals, 211 San Diego plays a critical role in enhancing the well-being of the community and strengthening the social service infrastructure.

Key Strategic Focus

Core Objectives and Specialization

211 San Diego focuses on connecting individuals and families to essential services, including health, housing, food assistance, and disaster support. Their specialization lies in offering comprehensive information and referral services that address the diverse needs of the community.

Key Technologies Utilized

The organization employs advanced technology platforms to manage and disseminate information efficiently. Their Community Information Exchange (CIE) is a cloud-based platform that integrates data from multiple sources, facilitating coordinated care and resource allocation. This system enhances the ability to provide person-centered services and track outcomes effectively.

Primary Markets Targeted

211 San Diego serves the entire San Diego County, targeting populations in need of health and social services, including low-income families, veterans, seniors, and individuals facing crises. Their services are designed to be accessible to all residents, ensuring that no one is left without support.

Financials and Funding

Funding History and Notable Investors

As a nonprofit entity, 211 San Diego relies on a combination of funding sources, including government contracts, grants, philanthropic contributions, and partnerships with corporate entities. Notable funders include AT&T, Bank of America, Cox Communications, Qualcomm, Inc., and San Diego Gas & Electric. These partnerships have been instrumental in supporting the organization's growth and ability to serve the community effectively.

Utilization of Capital

The funds raised are utilized to maintain and enhance the organization's service offerings, invest in technology infrastructure like the CIE platform, support operational costs, and expand outreach programs to ensure comprehensive coverage of the community's needs.

Pipeline Development

Key Programs and Services

211 Information & Referral Services: Provides a 24-hour confidential phone service and online database connecting individuals to community and healthcare resources.

Safety Net Services: Assists clients in enrolling in public assistance programs such as CalFresh, Medi-Cal, rental assistance, and utility bill payment assistance.

Military and Veterans Services (Courage to Call Peer Support): Offers peer support and resource connections for veterans, active-duty service members, reservists, National Guardsmen, and their families.

Navigation Services: Provides short-term assistance to help clients attain self-sufficiency, manage chronic illnesses, and reduce hospitalizations through coordinated health, housing, legal, and other support services.

Disaster Services: Operates as the region's 24-hour non-emergency information line during disasters, offering critical information on road closures, evacuation routes, shelters, and more.

Community Information Exchange (CIE): A cloud-based platform that integrates data from multiple sources to deliver enhanced community care planning and promote a proactive, holistic, person-centered system of care.

Anticipated Milestones

211 San Diego continues to expand its CIE platform, aiming to increase the number of participating service providers and enhance data integration capabilities. Additionally, the organization plans to develop and implement new programs addressing emerging community needs, such as mental health support and housing assistance initiatives.

Technological Platform and Innovation

Proprietary Technologies

The Community Information Exchange (CIE) is 211 San Diego's proprietary cloud-based platform that integrates data from over 100 multidisciplinary service providers. This system allows for secure data sharing, creating a comprehensive client record that facilitates coordinated care and resource allocation.

Significant Scientific Methods

The CIE utilizes a shared language and interoperable technology to collect and analyze data from multiple sources. This approach enables bi-directional referrals and longitudinal client records, promoting a proactive, holistic, person-centered system of care.

Leadership Team

William York: President & CEO.

Peter Battistel: Chief Operations Officer.

Paul Redfern: Chief Financial Officer.

Camey Christenson: Chief Business Development Officer.

Doug Luffborough: Chief People Officer.

Jessica Peter: Vice President of External Affairs.

Nicole Blumenfeld: Vice President of Data & Technology Solutions.

Leadership Changes

As of the latest available information, there have been no recent significant changes or appointments within the company's leadership team.

Competitor Profile

Market Insights and Dynamics

The information and referral services sector is vital for connecting individuals to essential community resources. Organizations like 211 San Diego play a crucial role in this ecosystem, especially during emergencies and disasters. The demand for such services has been increasing, highlighting the importance of efficient and accessible information dissemination.

Competitor Analysis

While 211 San Diego is a unique entity within its region, other organizations provide similar services in different areas. For instance, 211 Los Angeles and 211 New York offer comparable information and referral services. These organizations focus on connecting residents to health, social, and disaster services, utilizing technology platforms to manage and disseminate information effectively.

Strategic Collaborations and Partnerships

211 San Diego collaborates with various nonprofit, government, and corporate entities to enhance service delivery and address complex community challenges. Notable partnerships include:

AT&T: Supports participation in United Way Worldwide's Ride United program, providing free Lyft rides to people in need.

Bank of America: Assists in providing free access to resources and information during the COVID-19 pandemic.

Cox Communications: Supports efforts to provide free access to resources and information during the COVID-19 pandemic.

Qualcomm, Inc.: Aids in helping people navigate the COVID-19 pandemic and connect to vital resources.

San Diego Gas & Electric: Works to support the community before, during, and after regional disasters and Public Safety Power Shutoff events.

Operational Insights

211 San Diego's strategic considerations include leveraging technology to enhance service delivery, expanding partnerships to address emerging community needs, and continuously improving data integration capabilities to provide comprehensive and coordinated care. Their distinct competitive advantage lies in their robust CIE platform and extensive network of service providers, enabling efficient and effective connections between individuals and resources.

Strategic Opportunities and Future Directions

Looking ahead, 211 San Diego aims to expand its technological capabilities, particularly within the CIE platform, to enhance data sharing and coordination among service providers. The organization also plans to develop new programs addressing mental health support and housing assistance, responding to the evolving needs of the community. By strengthening existing partnerships and forging new collaborations, 211 San Diego is well-positioned to continue its mission of connecting individuals to essential services and improving community well-being.