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8x8

www.8x8.com link_icon

Company Research Report: 8x8, Inc.



Company Overview


  • Name: 8x8, Inc.

  • Mission: No information is available.

  • Founded: No information is available.

  • Founders: No information is available.

  • Key People:

  • Thomas Rocharz, Director of Contact Centers

  • Brian Himstedt, Senior Director of Technology | Kansas City Royals

  • Mark Weingarten, Vice President, Patient Services | Affiliated Physicians

  • Headquarters: No information is available.

  • Number of Employees: No information is available.

  • Revenue: No information is available.

  • Known For: 8x8 is a leader in Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), known for integrating voice, video, chat, and contact center solutions into a single, secure platform.


Products


8x8 Experience Communications Platform


  • Description: A single platform that integrates customer engagement and communications across organizations.

  • Key Features:

  • Contact Center

  • Unified Communications

  • Communication APIs

  • Integrations with CRM and business apps like Microsoft Teams and Salesforce


Contact Center


  • Description: Comprehensive contact center solution providing tools to deliver exceptional customer experiences.

  • Key Features:

  • Intelligent Customer Assistant

  • Omnichannel Routing

  • Workforce Engagement Management

  • Quality Management


Unified Communications


  • Description: An all-in-one solution for internal communications.

  • Key Features:

  • Business Phone

  • Team Chat

  • Video Conferencing

  • Integration with Microsoft Teams


Communication APIs


  • Description: Flexible APIs for building custom communication solutions.

  • Key Features:

  • SMS, Voice, Chat Apps, and Video APIs

  • Real-time fraud alerts and bot automation


Recent Developments


Recognitions


  • Gartner® Magic Quadrant™: Recognized as a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the 13th consecutive year.


Product Enhancements


  • Azure Integration: Optimized for Azure environments, enhancing call quality.

  • AI Enhancements: Improved AI capabilities for transcription accuracy and real-time chat translation in 8x8 Contact Center.

  • New Features:

  • Bulk SMS feature allowing messages to be sent to up to 50 contacts at once.

  • Video Elevation feature in 8x8 Engage enabling one-way video streams to assist customers.

  • Supervisor Workspace enhancement for improved agent performance monitoring.

  • Certification of Yealink DECT headsets and other devices compatible with 8x8 services.


New Partnerships


  • Creovai: Partnered with Creovai for real-time agent assist technology.

  • Regal: Partnership to enhance customer profiling and sales dialer tools.

  • Iris Clarity: Integration with Iris Clarity for noise cancellation and transcription accuracy.


Integrations


  • Microsoft Teams: 8x8's solutions now offer deep integration within Microsoft Teams for enhanced communications experiences.

  • Salesforce and Zendesk: Tight integration with CRM platforms to consolidate customer interactions and data management.


8x8 continues to capitalize on its unified communications platform to provide innovative and integrated solutions for engaging customers and connecting employees globally.