Company Research Report: AcceInfo
Company Overview
- Name: AcceInfo
- Mission: Provide unmatched personalized service and efficiency in customer experience consulting through strong client relationships and innovative software tools.
- Founded: No information is available.
- Founders: No information is available.
- Key People: No information is available.
- Headquarters: Suite 502, 55 Commerce Valley Dr. W., Thornhill, ON L3T 7V9, Canada
- Number of Employees: No information is available.
- Revenue: No information is available.
- Known for: AcceInfo is known for its CRM expertise, particularly in the banking and financial sector, offering solutions on Salesforce and Microsoft Dynamics CRM platforms.
Products
AcceCentric CRM
- Platform: Salesforce and Microsoft Dynamics CRM
- Target Industry: Banking and Financial Institutions
- Key Features:
- 360 View of Customer: Comprehensive customer account and interaction history.
- Campaign Management: Targeted offers and lead distribution.
- Sales Management: Sales pipeline management and performance tracking.
- Complaints and Service Requests: Automatic routing and Service Level Agreements (SLAs).
- Contact Center: IVR/CTI integration and unified agent desktop.
3D Virtual Branch
- Description: A virtual simulation of a bank branch or retail store providing a real-world environment experience from home.
- Key Features:
- Integrated with backend systems for efficient communication.
- Live Chat: Text communication with Customer Service Representatives.
- Voice/Video: Live interactions with call center agents for enhanced service quality.
Recent Developments
- New Products Launched: No specific new products mentioned.
- Partnerships:
- Partnered with Salesforce and developed a banking vertical ranked #2 on Salesforce AppExchange.
- Partnerships with Interactive Intelligence and Microsoft Dynamics for CRM solutions.
- Other Developments:
- Enhanced call center automation capabilities.
- Expansion of CRM solutions to support multiple languages and integrate with core systems.
Note: This report contains information extracted from the provided data. Any missing information was marked as "No information is available."