Company Research Report: AcceInfo



Company Overview



  • Name: AcceInfo

  • Mission: Provide unmatched personalized service and efficiency in customer experience consulting through strong client relationships and innovative software tools.

  • Founded: No information is available.

  • Founders: No information is available.

  • Key People: No information is available.

  • Headquarters: Suite 502, 55 Commerce Valley Dr. W., Thornhill, ON L3T 7V9, Canada

  • Number of Employees: No information is available.

  • Revenue: No information is available.

  • Known for: AcceInfo is known for its CRM expertise, particularly in the banking and financial sector, offering solutions on Salesforce and Microsoft Dynamics CRM platforms.


Products



AcceCentric CRM



  • Platform: Salesforce and Microsoft Dynamics CRM

  • Target Industry: Banking and Financial Institutions

  • Key Features:

  • 360 View of Customer: Comprehensive customer account and interaction history.

  • Campaign Management: Targeted offers and lead distribution.

  • Sales Management: Sales pipeline management and performance tracking.

  • Complaints and Service Requests: Automatic routing and Service Level Agreements (SLAs).

  • Contact Center: IVR/CTI integration and unified agent desktop.


3D Virtual Branch



  • Description: A virtual simulation of a bank branch or retail store providing a real-world environment experience from home.

  • Key Features:

  • Integrated with backend systems for efficient communication.

  • Live Chat: Text communication with Customer Service Representatives.

  • Voice/Video: Live interactions with call center agents for enhanced service quality.


Recent Developments



  • New Products Launched: No specific new products mentioned.

  • Partnerships:

  • Partnered with Salesforce and developed a banking vertical ranked #2 on Salesforce AppExchange.

  • Partnerships with Interactive Intelligence and Microsoft Dynamics for CRM solutions.

  • Other Developments:

  • Enhanced call center automation capabilities.

  • Expansion of CRM solutions to support multiple languages and integrate with core systems.





Note: This report contains information extracted from the provided data. Any missing information was marked as "No information is available."