Agero Company Research Report

Company Overview

Name and Mission

• Company Name: Agero, Inc.

• Mission: Agero's mission is to keep drivers safely moving forward through a powerful combination of people and technology. The company focuses on transforming driver assistance services for motorists everywhere by creating stronger and lasting relationships between companies and their customers.

Founding Details

• Year Founded: 1972

• Founder: No information is available on the specific founder(s).

Key People

• Dave Ferrick: President & CEO

• Emma Barnes Brown: Chief People Officer

• Jeffrey Blecher: Chief Operating Officer

• Robert Cameron: Chief Digital Officer

• Beth Davidson: Chief Marketing Officer

• Bill Gerraughty: Chief Financial Officer

• Chetan Ghai: Chief Commercial Officer

• Peter Necheles: Chief Legal Officer

• Cathy Orrico: Chief Growth Officer

Headquarters

• Location: Medford, Massachusetts, U.S.A.

Number of Employees

• No information is available on the exact number of employees.

Revenue

• No specific revenue information is available.

Company Recognition

• Known for: Agero is known as a leading B2B provider in the driver assistance industry, excelling in digital driver assistance services and software for automotive and insurance brands, with deep expertise in roadside assistance and accident management.

Products

Overview

Agero offers several technology-driven solutions focusing on roadside assistance, accident management, and support for electric vehicle ecosystems. Their solutions cater to various scenarios, emphasizing innovation and efficiency to ensure seamless customer experiences.

Roadside Assistance

• Description: A comprehensive service that combines digital technology with a human touch to support over 115 million drivers per year.

• Key Features:

• Coverage of 100% of U.S. zip codes and Canada.

• Advanced dispatch platform technology with artificial intelligence features for efficient operation.

• Industry-leading transparency and real-time updates for users.

Swoop® Dispatch Management

• Description: An award-winning platform for managing roadside assistance and accident requests.

• Key Features:

• Provides real-time data and seamless integration for service providers.

• Offers an easy-to-use interface for boosting operational efficiency.

Accident Management

• Description: Solutions aimed at minimizing claims cost and streamlining accident management processes.

• Key Features:

• High accident scene capture rates and improved cycle times with rapid vehicle retrieval.

• API integrations for enhanced system efficiency and digital claim processing.

Electric Vehicle Experience

• Description: Services designed to support electric vehicles, prioritizing seamless experiences.

• Key Features:

• Mobile charging services to alleviate "range anxiety."

• Partnerships with leading charging network providers.

Recent Developments

Innovations and New Partners

• Recent Partnerships:

• Hagerty: Renewed their partnership for specialized roadside assistance.

• Collaborations with SparkCharge for ultra-fast mobile charging services.

• Partnership with Ford Motor Company continues for over 15 years, in digital roadside solutions.

Media Recognitions

• Agero has consistently been named a premier workplace in annual Best Places to Work awards.

• Achievements in the industry as highlighted by awards such as the ORBIE® Award for technology leadership.

Technology and Community Engagement

• Awards and Recognition:

• Constantly acknowledged for its contributions to technological advancements and customer satisfaction.

• Community Involvement:

• Extensive programs in corporate social responsibility and community engagement over 50 years.

Conclusion

Agero remains committed to transforming the driver assistance industry through robust technology solutions and strategic partnerships. The company continues to lead the market with its landmark Swoop® platform and innovation in services for electric vehicles and comprehensive accident management solutions.