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Aircall

www.aircall.io link_icon

Market Research Report on Aircall



Company Overview



  • Name: Aircall

  • Mission: Aircall is on a mission to facilitate clear, frictionless customer communication and intelligence that helps businesses thrive.

  • Founding: No information is available about the specific founding year or founders.

  • Key People:

  • New CPO: Tom Chen

  • New CTO: Alan Talanoa

  • CEO: Scott Chancellor

  • Headquarters: Paris, France

  • Number of Employees: Over 700 employees from 40 nationalities.

  • Revenue: Aircall achieved Centaur status with over $100 million in annual recurring revenue in 2022.

  • Recognition: Recognized as a leader in Call Contact Center by G2 and part of the Deloitte Fast 500 list.


Products



Aircall offers a variety of cloud-based communication solutions aimed at improving efficiency in customer interactions.

  • Primary Offering:

  • Cloud-based communication and intelligence platform for phone services.


  • Product Features:

  • Seamless integration with major CRM and Help Desk solutions including Salesforce, HubSpot, Zendesk, and Intercom.

  • IVR and call routing for effective call management.

  • Call Center Analytics and CTI Integration for performance insights.

  • PowerDialer and Click to Dial to enhance call efficiency.

  • AI-powered features for call and voicemail transcription, real-time analytics, and sentiment analysis.


Recent Developments



  • New Product Launches: Launch of next AI phase to empower SMBs to innovate, grow efficiently, and enhance customer engagement.

  • AI Enhancements: Introduction of AI transcription for calls and voicemails to improve sales and support operations.

  • Leadership Changes: Appointment of new Chief Product Officer (Tom Chen) and Chief Technology Officer (Alan Talanoa) to spearhead product enhancements and technological advancements.

  • Corporate Expansion: Opened new offices in Berlin (March 2022) and Sydney (2021) to support local markets and expanding international footprint.

  • Awards: Recognized as a company with excellent work culture by Built In’s Best Places to Work.


Additional Information



  • Global Presence: More than 19,000 businesses in 110+ countries use Aircall solutions.

  • Offices Locations:

  • Paris, France

  • New York, USA

  • Madrid, Spain

  • London, UK

  • Berlin, Germany

  • Sydney, Australia

  • San Francisco, USA

  • Partnerships: Extensive integrations with over 100 apps including Microsoft Teams, Shopify, monday.com, Slack, among others.


Note: This report provides an overview based on available data and highlights Aircall's strategic focus on AI developments and global market penetration.