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Airhelp

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Company Research Report: AirHelp



Company Overview



  • Name: AirHelp

  • Mission of the Company: AirHelp aims to assist air passengers by solving flight-related issues, ensuring that they know and can exercise their rights for compensation due to disruptions like delays, cancellations, and denied boarding.

  • Founded: 2013

  • Founders and Key People:

  • Tomasz Pawliszyn, CEO: Tomasz brings 20 years of experience in building teams and organizations, ensuring passengers have help when they need it.

  • Monika Laskowska-Kac, Head of Product: Committed to genuinely caring about customers and enhancing their travel experience.

  • Krzysztof Pyrzyk, Principal Software Engineer: Works under the mission of helping air passengers, ensuring good people are retained in the company.

  • Maciej Mazan, Team Leader: Passionate about travel and contributing to unique products for travelers.

  • Lyz Busi, Senior Legal Counsel: Engaged in simplifying complicated passenger rights for everyone.

  • Zuzanna Kuliś, Senior Payout Specialist: Values teamwork and feels heard within the organization.

  • Jacob Sullivan, Head of Social Media: Ensures the company gives back and protects passengers through business activities.

  • Laia Puig, Visual Designer: Enjoys the modern, growing environment and recommends AirHelp as a great workplace.

  • Headquarters: No information is available

  • Number of Employees: Over 400 professionals

  • Revenue: No information is available

  • Known for: AirHelp is known for being the world's leading air passenger rights company, assisting travelers in claiming compensation due to flight disruptions.


Products



  • Compensation Services:

  • Overview: AirHelp provides services to claim compensation for passengers affected by flight delays, cancellations, missed connections, overbooking, denied boarding, and delayed baggage.

  • Key Features:

  • No Win, No Fee: The company charges a percentage fee of the compensation only if the claim is successful.

  • AirHelp+ Membership: Offers additional benefits like zero fees on compensation, disruption insurance, bag insurance, and lounge access.

  • Expert Legal Support: A network of legal experts across 30+ jurisdictions and support available in 19 languages.

  • Dedicated Support: 24/7 support and personalized claim management.


Recent Developments



  • Innovations: AirHelp continues to innovate using cutting-edge technology and extensive data to streamline compensation claims and assess passenger rights more effectively.

  • Partnerships: Over 60 partnerships with well-known travel brands to enhance service offerings and broader support for air travelers.

  • AirHelp+ Improvements: Enhancements to AirHelp+ membership, including expedited payouts, exclusive lounge access, and additional travel perks, have been introduced to improve the passenger experience.

  • Legal Wins: Successfully challenged airlines like Ryanair, reinforcing its standing as a leading advocate for passenger rights.

  • Industry Recognition: Featured in various press for milestones like unveiling the best and worst airports in the 2024 AirHelp Score, and nearly matching the number of German airport strikes as in the previous year.


Conclusion



AirHelp remains a pivotal player in the air passenger rights domain, continually advocating for fair compensation and improving travel experiences through their services. The company's use of technology and a dedicated team of professionals form the backbone of its operations, with a focus on helping millions of air travelers navigate disruptions confidently.

(Note: Some fields in the report are marked with "No information is available" based on the provided data's availability.)