Company Research Report: Aisera

Company Overview

General Information

Name of the Company: Aisera

Mission of the Company: Empowering enterprises with agentic AI that supercharges productivity and delivers exceptional customer experiences.

Founded By: No information is available

Founded In: No information is available

Headquarters: Palo Alto, California, in the heart of Silicon Valley

Number of Employees: Over 250 team members

Key People:

Abhi Maheshwari, Chief Executive Officer

Dan Deklich, Chief Development Officer

Rahul Guha, VP of Product Management

Utkarsh Contractor, Field Chief Technology Officer

Ben Lu, Chief Financial Officer

Matt Thomas, Chief Revenue Officer

Sachin Soni, Chief Customer Officer

Kashif Mahbub, Chief Marketing Officer

Jared Lucas, Chief People Officer

Parv Aggrwal, Chief of Staff

Revenue: No information is available

Recognitions and Awards:

Named a Leader in the 2024 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management

Named a Leader in the Forrester Wave™: Conversational AI Platforms For Employee Services, 2024

What the Company is Known For:

Aisera is recognized for its commitment to transforming enterprise experiences through AI-driven innovations, specifically focusing on artificial intelligence applications in IT Service Management. They have been acknowledged by multiple analysts as a leader in AI technologies.

Products

Product Offerings

AiseraGPT: A comprehensive suite offering customizable AI solutions including AI Service Desk, Customer Service, AIOps, and Voice Bot functionalities.

Key Features:

Turnkey Generative AI solutions

Customization to customer data by domain and industry

AI Copilot: Provides a unified interface for interacting with AI agents across enterprise domains.

Key Features:

Context-aware interactions

Designed to enhance productivity

AI Search, Agent Assist, AI Voice Bot: AI solutions providing real-time assistance and guidance to users.

Key Features:

Intuitive search capabilities

Personalized conversational experiences

Gen AI Platform: A platform providing AI-driven insights and actions across multiple business functions.

Key Features:

Advanced analytics and dashboard integration

Seamless integrations with 500+ apps

AIOps & AI ROI Calculator: Optimize operations and calculate the return on investment from AI initiatives.

Key Features:

Automates performance and issue resolutions

Predictive analysis

Product Descriptions

Aisera provides AI-driven platforms designed to enhance and optimize enterprise functions by delivering autonomous agentic AI solutions. The products focus on seamless user interactions, operational efficiency, and cost savings through automation.

Recent Developments

Innovations & Launches

New Products:

DaveGPT: A Generative AI for Customer Service launched in collaboration with Dave.

Integration with Zendesk’s Sunshine Platform.

New Partnerships:

Collaboration with Microsoft to offer a Generative AI Platform for enterprises.

Recognition and Awards

Aisera was recognized in G2’s Best Software Awards for its Generative AI Apps & Platform.

Named a Leader by IDC MarketScape and received various accolades for innovations in Generative AI and automation.

New Features

Agentic AI Platform Advances:

Enhanced AI agent build-out with Agentic AI platform leveraging large language models to increase accuracy while minimizing AI hallucinations.

Expansion of AiseraGPT Capabilities:

New applications across IT, HR, and sales through the universal AI Copilot and domain-specific LLMs.

AI Studios Enhancements:

Introduction of studio environments (Workflow, Event, Prompt) for user-specific customization and improvement in AI agent interaction accuracy.

Recent Awards

Aisera was named in the 2024 Gartner® Magic Quadrant™ as a leader in IT Service Management applications.

Awarded for innovative AI-driven solutions in various realms, including customer and employee service enhancements.

The expertise and progressive outlook by Aisera towards AI integration in enterprise solutions have positioned them as a significant leader in the field of AI-driven service optimizations, ensuring a trailblazing movement towards elevated customer and employee experiences.