AT

Alcea Technologies

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Alcea Tracking Solutions Company Research Report





Company Overview



  • Name of the Company: Alcea Tracking Solutions

  • Mission of the Company: Alcea is dedicated to offering world-class software products and services to a global clientele with customer service that is second to none, cultivating positive relationships to mutually meet objectives.

  • Founded: Established in 1997.

  • Founders: Founded by IT Professionals, including current key executives.

  • Key People:

  • Susan Norton - Co-founder and Chief Executive Officer. She is recognized for her leadership and technical skills, as well as her commitment to quality software delivery and community involvement.

  • Robert Lacasse - Co-founder and Vice President of Sales. He possesses extensive experience in sales, project management, and business analysis.

  • Headquarters: 2420 Bank St. Box M020, Ottawa, ON, K1V 8S1, Canada.

  • Number of Employees: No information is available.

  • Revenue: No information is available.

  • Company Known for: Developing and configuring software platforms like Alcea Tracking Solutions and RiskMgr to manage issues, risks, and responsibilities while facilitating efficient team collaboration.


Products



Alcea Tracking Solutions offers a versatile suite of software products aimed at efficiently managing issues, risks, responsibilities, and tasks across various organizations.

  • Alcea Tracking Solutions (ATS): A web-based platform designed for customizable issue management.

  • Key Features:

  • Dynamic workflow automation and configuration to match business processes.

  • Tools for reports, notifications, and alerts.

  • Easy user onboarding without requiring IT resources.

  • A comprehensive risk register for tracking and accountability.


  • RiskMgr: Another powerful web-based platform focused on enterprise risk management.

  • Key Features:

  • Real-time risk tracking and team collaboration support.

  • Governance, risk, and compliance management tools.

  • Security risk management integrations.

  • Complete suite for reports, notifications, alerts, and selective access security.


  • IssueTrack: A module designed for real-time issue tracking and management.

  • Key Features:

  • Workflow rules to assist in issue progression and prioritization.

  • Web-based reporting and charting tools.

  • Powerful search and filtering capabilities.


  • HelpDesk: Facilitates incident management and customer support.

  • Key Features:

  • Workflow and rank features for incident prioritization.

  • Real-time project reporting.

  • Custom configuration for system interface.


Recent Developments



  • New Products Launched: There are no specific new products mentioned.

  • New Features Added to Existing Products:

  • Integration capabilities to manage data storage using a Database Module for richer data interaction.

  • LDAP module to centralize user information and facilitate secure authentication.

  • New Partnerships and Initiatives:

  • Collaboration with several clients, indicated by case studies and testimonials from organizations like ND Group, and the City of Reno, showcasing successful deployments and enhancements in tracking risks and managing workflows.




Note: This report contains only the information provided in the data. There may be other developments and details about the company that are not covered here.