Allied Global is a multinational company specializing in Business Process Outsourcing (BPO), Information Technology (IT) services, and innovative customer experience solutions. Founded in 2005 and headquartered in Guatemala City, Guatemala, the company partners with businesses across various industries to enhance operational efficiency, drive digital transformation, and improve customer engagement. Their comprehensive suite of services includes contact center operations, back-office support, software development, and IT infrastructure management. Allied Global's mission is to create value for its clients and shareholders through a passion for continuous improvement, while its vision is to be a world-class leader in businesses that enrich lives and contribute to nations by building infrastructure through sustainable value creation.
Key Strategic Focus
Allied Global's strategic focus centers on delivering tailored solutions that address the unique challenges of its clients. The company specializes in:
- Intelligent Contact Center Services: Offering customer experience transformation, omnichannel customer care, sales and retention, back-office support, and technical support.
- Business Process Outsourcing (BPO): Providing services such as 3D modeling, general back-office tasks, finance and accounting, and IT staffing.
- Remote Talent Solutions: Supplying skilled professionals to meet diverse business needs.
- Managed IT Services: Ensuring robust IT infrastructure and support.
- Intelligent Automation Solutions: Implementing agent assist tools, omnichannel and telephony solutions, and proprietary AI technologies like Lucy AI to enhance operational efficiency.
The company leverages advanced technologies, including AI-driven platforms, to deliver these services, targeting primary markets in North America, Central America, and Asia.
Financials and Funding
As of May 2025, Allied Global reported annual revenues of approximately $750 million. The company employs around 5,000 professionals across four continents, including North America, Europe, and South America. Specific details about its funding history and investors are not publicly disclosed, as Allied Global is a privately held company.
Technological Platform and Innovation
Allied Global distinguishes itself through its commitment to technological innovation. The company has developed proprietary technologies such as Lucy AI, an AI assistant designed to streamline contact center operations. Additionally, Allied Global employs intelligent automation solutions, including agent assist tools and omnichannel telephony systems, to enhance service delivery and operational efficiency.
Leadership Team
The leadership team at Allied Global comprises experienced professionals dedicated to driving the company's strategic vision:
- Manuel Gordo: Chief Executive Officer
- Oscar Garcia: President
- Juan Ignacio Franco: Chief Operating Officer, Allied Global Consumer Group Management (CGM)
- Rob Nutting: Chief Financial Officer
In May 2023, Juan Ignacio Franco was appointed as COO for the Consumer Group Management division, enhancing the company's operational leadership.
Competitor Profile
Allied Global operates in a competitive landscape alongside several key players in the BPO and IT services industry:
- Teleperformance: A global leader in outsourced omnichannel customer experience management, offering services in customer care, technical support, and sales.
- TTEC: Specializes in customer experience technology and services, providing solutions in customer care, sales, and digital transformation.
- Alorica: Offers customer experience solutions, including customer care, technical support, and sales, with a focus on digital transformation.
- Genpact: Provides professional services in digital transformation, including analytics, artificial intelligence, and automation.
These competitors focus on similar areas, leveraging advanced technologies and global delivery models to serve diverse industries.
Strategic Collaborations and Partnerships
Allied Global has engaged in strategic partnerships to enhance its service offerings and market reach. Notably, in January 2022, the company partnered with Docufree Corporation, a leading provider of enterprise information management and digital business process services. This collaboration aimed to deliver comprehensive solutions in document management and process automation.
Operational Insights
Allied Global's strategic considerations include leveraging its nearshore delivery centers to provide cost-effective and culturally aligned services to North American clients. The company's commitment to technological innovation, exemplified by its proprietary AI solutions, positions it competitively in the market. Additionally, Allied Global's emphasis on employee training and development ensures a skilled workforce capable of delivering high-quality services.
Strategic Opportunities and Future Directions
Looking ahead, Allied Global aims to expand its global footprint by entering new markets and diversifying its service portfolio. The company plans to invest further in AI and automation technologies to enhance service delivery and operational efficiency. By strengthening strategic partnerships and focusing on continuous improvement, Allied Global is well-positioned to achieve its future objectives and maintain a competitive edge in the industry.
Contact Information
- Website: alliedglobal.com
- LinkedIn: Allied Global LinkedIn Profile
Allied Global's headquarters are located in Guatemala City, Guatemala.
