AC

Alvaria Cx

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Company Market Research Report: Alvaria



Company Overview



Name


Alvaria

Mission


Alvaria is committed to building the world's most compliant and intelligent solutions for both inbound and outbound communication.

Founding


Born from the merger of world leaders Aspect Software and Noble Systems, the legacy of Alvaria spans over 50 years with significant milestones dating back to the first Automatic Call Distribution System in 1973 and the first Auto Dialer in 1981.

Key People


  • Michael Judd: Chief Executive Officer

  • Michael Gruet: Chief Financial Officer

  • Dan Plunkett: Head of Sales

  • Jill Lenmark: Head of Marketing

  • Jim Pafford: Head of Research & Development

  • Josue Rodriguez: Head of Client Success

  • Steve Biondi: Head of Business Development and Partnerships

  • Ruben D. Maury: Head of Product Solutions and Innovation


Headquarters


Global HQ: Atlanta, Georgia, USA
  • North America Office: Chicago, Illinois, USA


Number of Employees


No information is available.

Revenue


No information is available.

Known For


Alvaria is known for its breakthrough innovations in customer experience (CX), particularly in automatic call distribution and cloud contact center solutions.

Products



Overview


Alvaria offers a range of contact center solutions designed to enhance productivity and compliance in communication strategies. Its products are deployed on-premises, in private or public clouds, ensuring flexibility and scalability.

1. Contact Center Outreach & Dialer


  • Description: A robust outbound engine designed for enterprise-level campaigns.

  • Key Features:

  • TCPA compliance with Clicker Agent

  • Customizable dashboards with administrative controls

  • Real-time speech analytics


2. AI Solutions


  • Description: Revolutionizing customer self-service with AI-powered chatbots and voicebots.

  • Key Features:

  • Natural Language Processing for improved customer interaction

  • Generative AI for enhanced search

  • AI-driven routing for optimized workflow


3. Self Service


  • Description: Empower customers with advanced self-service options.

  • Key Features:

  • Natural language engagement

  • 24/7 customer support availability

  • Seamless integration with existing communication platforms


Recent Developments



New Partnerships & Partnerships


  • Avaya Partnership: As of May 2024, Alvaria expanded its partnership with Avaya to include the Alvaria CX Premier Enterprise-scale Omnichannel Compliant Outbound Engagement.


Innovation Initiatives


  • Alvaria Horizons: Launched in April 2024, this new innovation lab is focused on fostering technological advancements and revolutionary solutions in the contact center domain.


New Product Features


No specific details on new product features are listed.

Recent News Highlights


  • Alvaria's workforce enterprise suite becomes part of Aspect (September 4, 2024)

  • Avaya and Alvaria collaboration for enhanced outbound capabilities (June 19, 2023)


This structured report provides an overview of Alvaria's key business operations, strategic leadership, innovative solutions, and pivotal recent developments in its quest to redefine communication technologies globally.