American Recovery Service, Inc. (ARSI), headquartered in El Dorado Hills, California, is a prominent player in the debt collection and recovery industry. Established in 1994, ARSI became the first nationwide repossession portfolio management services firm in the United States. In December 2021, ARSI was acquired by Firstsource Solutions Limited, a global provider of business process management services, enhancing Firstsource's capabilities in consumer debt management by integrating ARSI's expertise in legal stage collections.
Company Overview
- Headquarters: El Dorado Hills, California, USA
- Established: 1994
- Acquisition: Acquired by Firstsource Solutions Limited in December 2021
- Services: Nationwide repossession portfolio management, legal collections, and debt recovery services
Financial Performance
Prior to its acquisition, ARSI's estimated annual revenue was approximately $26.5 million, with a revenue per employee of $210,000. The company employed around 126 individuals, reflecting a 10% growth in employee count over the previous year.
Market Position and Competitive Landscape
ARSI has established itself as a leader in the debt recovery industry, particularly noted for pioneering the license plate recognition (LPR) staging model within the repossession sector. This innovation has significantly enhanced the efficiency and effectiveness of vehicle recoveries. The company's partnership with DRN Data since 2009 has led to the recovery of over 400,000 vehicles valued at $4.8 billion, contributing over $110 million in revenue to the repossession agent and affiliate market.
Industry Overview
The debt collection industry is a critical component of the consumer credit ecosystem, with evolving regulatory demands and increasing emphasis on compliance and consumer experience. The integration of advanced technologies, such as LPR and data analytics, has become essential for enhancing recovery rates and operational efficiency.
Employee Insights
Employee reviews indicate a supportive team environment with flexible time-off policies. However, some employees have noted challenges related to compensation growth and advancement opportunities. The company is recognized for its commitment to compliance and innovation within the industry.
