ARS/Rescue Rooter® Company Research Report

Company Overview

• Name: ARS/Rescue Rooter®

• Mission: Committed to providing expert heating, cooling, and plumbing services to homeowners in need, ARS/Rescue Rooter aims to deliver the highest levels of service and ensure customer satisfaction through their Exceptional Service Guarantee.

• Founded: 1975

• Key People:

• Scott Boose, Chief Executive Officer

• Christie Grumbos, Senior Vice President & Chief Financial Officer

• Chris Snow, Senior Vice President & Chief Human Resources Officer

• Scott Kacic, President, Field Operations

• Chris Fairey, Senior Vice President & General Counsel

• Headquarters: Memphis, Tennessee

• Number of Employees: No information is available

• Revenue: No information is available

• Known For: ARS/Rescue Rooter is known for providing exceptional residential and light commercial HVAC, plumbing, drain cleaning, sewer line, radiant barrier, insulation, and ventilation services across a nationwide network of service centers.

Products and Services

• Products Offered:

• Heating, Ventilation, and Air Conditioning (HVAC)

• Plumbing services

• Sewer and drain services

• Air Quality solutions

• Smart Home Systems

• Insulation Services

• Electrical Services

• High-Level Description and Key Features:

• HVAC Services:

• AC Repair, Installation, and Tune-ups: Comprehensive services including preventative maintenance and emergency repairs.

• Heating and Furnace Services: Installation, repair, and maintenance for efficient home heating.

• Plumbing Services:

• Expert plumbing solutions including emergency repairs and routine maintenance.

• Indoor Air Quality:

• Solutions aimed at improving air quality within the home.

• Electrical Services:

• Safe and reliable electrical work for residential needs.

Recent Developments

• New Products or Features:

• No specific new products are mentioned in the provided data.

• New Partnerships:

• In 2020, GI Partners, a private investment firm based in San Francisco, made a majority investment in ARS/Rescue Rooter. This partnership is aimed at enhancing the customer experience and offering substantial opportunities for ARS’s employees.

• Recent Initiatives:

• ARS Cares Program: Since 2016, the program has provided more than 260 HVAC units and water heaters to community heroes, with over $2 million donated in equipment and labor.

• Community Initiatives: Involvement in projects like St. Jude Children's Research Hospital support, University of Memphis Athletics sponsorship, and more.

Community Outreach

• Philanthropic Pillars:

• Youth Outreach

• Veteran Outreach

• Athletics

• ARS Cares

• Major Sponsorships and Partnerships:

• ARS supports events such as the AutoZone Liberty Bowl, Tim Tebow Foundation Night to Shine, and partnerships with organizations like Alpha Omega Veterans Services.

Customer Engagement and Support

• Service Guarantee:

• ARS/Rescue Rooter offers a comprehensive Exceptional Service Guarantee, ensuring customer satisfaction with a commitment to "Make it work. Make it right."

• Financing Options:

• Offers third-party financing options with easy application processes and quick credit decisions to meet customer needs.

• Availability:

• Services are available 7 days a week with emergency repair options to ensure customer support and satisfaction at all times.

Conclusion

ARS/Rescue Rooter has established itself as a leader in the HVAC and plumbing industries with over four decades of service commitment. Through strategic partnerships and community-focused programs, the company continues to grow its influence and impact across the nation, fostering a reputation built on reliability and exceptional service.