Company Research Report: Appistoki
Company Overview
Name:
Appistoki
Mission of the Company:
Appistoki aims to empower organizations by seamlessly integrating Salesforce solutions to drive digital transformation and business growth with customer-centric experiences.
Founded:
No information is available.
Founders:
No information is available.
Key People in the Company:
No information is available.
Headquarters:
Blk 67 #02-10/17 Ayer Rajah Crescent, Singapore 139950
Number of Employees:
No exact number of employees is provided, but the company claims a technical team with over 200 certifications.
Revenue:
No information is available.
Known For:
Appistoki is renowned for its expertise in implementing and optimizing Salesforce solutions across various platforms. They are a Salesforce Platinum Consulting Partner, specializing in Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, and other Salesforce product offerings.
Products
Product Offerings and Descriptions:
1. Einstein AI:
- Provides predictive and generative AI experiences across Salesforce platforms, enhancing customer interactions with customized AI features.
2. Marketing Cloud:
- An AI-powered digital marketing platform that enables personalized messaging, campaign tracking, and real-time analytics within the Salesforce ecosystem.
3. Sales Cloud:
- An AI-driven CRM platform improving sales productivity through enhanced customer engagement and data consolidation.
4. Service Cloud:
- Provides comprehensive customer service solutions, including case management and omnichannel support, driven by the Einstein 1 AI Platform.
5. Commerce Cloud:
- Integrates commerce experiences with Salesforce apps, enhancing customer touchpoints in digital commerce.
6. Data Cloud:
- A hyperscale data platform unifying customer data to drive personalized actions and workflows within Salesforce CRM.
7. Tableau:
- AI-powered analytics tool for data visualization and business intelligence, integrated with Salesforce data platforms.
8. CPQ (Configure, Price, Quote):
- A sales tool facilitating precise quote generation for complex product configurations and pricing models.
9. Slack:
- A productivity platform providing collaboration and automation tools integrated with Salesforce for enhanced workflow management.
10. Heroku:
- A platform for developing customer-centric applications, facilitating smooth app delivery and CRM integration.
11. Mulesoft:
- An integration platform connecting systems and data within Salesforce to create a seamless, holistic view of customers.
Key Features of Selected Products:
- Einstein AI: Offers predictive and generative AI features, enabling native assistive AI experiences and enhancing sales, service, and marketing processes.
- Marketing Cloud: Provides tools for customer segmentation, personalized messaging, and real-time insight analytics for optimized marketing strategies.
- Sales Cloud: Features include sales engagement, AI-driven insights, and sales performance management for improved sales cycles and growth.
- Service Cloud: Empowered by AI for enhanced customer service efficiency, including features like omnichannel support and AI-driven case insights.
- Commerce Cloud: Facilitates digital storefront management, order processing, and integration with Salesforce CRM and external systems.
- Data Cloud: Connects customer data across platforms to create unified profiles and enable real-time, personalized experiences.
- Tableau: Simplifies data analysis and visualization with ML and NLP tools, enhancing decision-making processes.
Recent Developments
Recent Developments:
- Appistoki continues to leverage its expertise in implementing advanced Salesforce solutions such as Einstein Copilot for enhanced service operations.
New Products Launched:
- Appistoki has been actively implementing features like Einstein Copilot, indicating a focus on enhancing AI-driven customer service solutions.
New Features Added:
- Implementation of Einstein Copilot for large luxury resort chains, enhancing service agent workflows with natural language processing and AI-driven tools.
New Partnerships:
- No specific new partnerships mentioned, but Appistoki is a Salesforce Platinum Consulting Partner, indicating strong collaboration with Salesforce.
