AptEdge Company Research Report



Company Overview



Name, Mission of the Company


AptEdge
Mission: To revolutionize customer service by empowering customer support agents with immediate access to critical, contextually accurate responses through their AI-powered answer engine.

When was the Company Founded and by Whom


Founded: 2019
Founders: Aakrit Prasad and Anthony Kilman

Key People in the Company


  • Aakrit Prasad - Co-Founder & CEO

  • Anthony Kilman - Co-Founder & CTO

  • Adam Savage - Chief Operating Officer

  • Chris Slaugh - Former VP Global Customer Support

  • Charles Coaxum - Former Head of CS Security

  • Renee Bastine - Sr. Director, Global Customer Support

  • Advisors

  • Shreesha Ramdas (Co-Founder of Strikedeck)

  • Sharath Keshava Narayana (Co-Founder of Observe.AI and Sanas AI)

  • Bobby Napiltonia (ex-CRO of Twilio and Salesforce)


Where is the Company Headquartered


Headquarters: Redwood City, California, United States

Number of Employees


Employees: No information is available

Revenue of the Company


Revenue: No information is available

What is the Company Known For


Known For: AptEdge is known for creating the industry's first AI-powered Answer Engine, AnswerGPT™, which improves customer service efficiency by providing instant, reliable answers to customer queries.

Products



What Products Do They Offer


  • AnswerGPT™

  • Edge Automation

  • AI Answer Engine

  • Analytics


High-Level Description of the Product


1. AnswerGPT™: A generative AI-powered answer engine that provides instant answers to customer queries by consolidating knowledge from various data sources.
2. Edge Automation: Identifies common trends in support tickets and automates the process of deflecting or resolving these issues.
3. AI Answer Engine: Connects disparate systems to provide the most relevant answers using generative AI.
4. Analytics: Offers a holistic view of the support environment by aggregating data from multiple knowledge sources to analyze trends and improve efficiency.

Key Features of Each of the Products


  • AnswerGPT™

  • Provides instant, contextually accurate responses.

  • Integrates with multiple platforms like Salesforce, Zendesk, ServiceNow.

  • Utilizes Generative AI for answering customer queries.

  • Edge Automation

  • Trends identification and resolution.

  • Ticket deflection and reduction.

  • Assignment automation to the right team members.

  • AI Answer Engine

  • Indexed search through disparate systems.

  • Real-time answers.

  • Embedded in commonly used platforms.

  • Analytics

  • Data aggregation from multiple platforms.

  • Trend analysis by customer, product, or ticket type.

  • Business insights to drive efficiency.


Recent Developments



What are the Recent Developments in the Company


  • June 19, 2023: Closed an oversubscribed $11M seed+ round led by Stage 2 Capital.

  • 2023: Featured in Silicon Angle and Acceleration Economy for their pioneering work with generative AI.


What are the New Products Launched


New Products: No information is available

What are the New Features Added to the Existing Products


New Features: AptEdge’s AnswerGPT™ has incorporated integration with generative AI models to enhance response accuracy and efficiency in customer support.

Any New Partnerships


  • Investors: Stage 2 Capital, Unusual Ventures, National Grid Partners, Carya Venture Partners, and Counterpart Ventures.


Closing Statement


This structured and detailed company research report on AptEdge provides a comprehensive overview of the company’s mission, leadership, product offerings, and recent developments, focusing on how they are leveraging AI to transform customer service.