AptEdge Company Research Report
Company Overview
Name, Mission of the Company
AptEdge
Mission: To revolutionize customer service by empowering customer support agents with immediate access to critical, contextually accurate responses through their AI-powered answer engine.
When was the Company Founded and by Whom
Founded: 2019
Founders: Aakrit Prasad and Anthony Kilman
Key People in the Company
- Aakrit Prasad - Co-Founder & CEO
- Anthony Kilman - Co-Founder & CTO
- Adam Savage - Chief Operating Officer
- Chris Slaugh - Former VP Global Customer Support
- Charles Coaxum - Former Head of CS Security
- Renee Bastine - Sr. Director, Global Customer Support
- Advisors
- Shreesha Ramdas (Co-Founder of Strikedeck)
- Sharath Keshava Narayana (Co-Founder of Observe.AI and Sanas AI)
- Bobby Napiltonia (ex-CRO of Twilio and Salesforce)
Where is the Company Headquartered
Headquarters: Redwood City, California, United States
Number of Employees
Employees: No information is available
Revenue of the Company
Revenue: No information is available
What is the Company Known For
Known For: AptEdge is known for creating the industry's first AI-powered Answer Engine, AnswerGPT™, which improves customer service efficiency by providing instant, reliable answers to customer queries.
Products
What Products Do They Offer
- AnswerGPT™
- Edge Automation
- AI Answer Engine
- Analytics
High-Level Description of the Product
1. AnswerGPT™: A generative AI-powered answer engine that provides instant answers to customer queries by consolidating knowledge from various data sources.
2. Edge Automation: Identifies common trends in support tickets and automates the process of deflecting or resolving these issues.
3. AI Answer Engine: Connects disparate systems to provide the most relevant answers using generative AI.
4. Analytics: Offers a holistic view of the support environment by aggregating data from multiple knowledge sources to analyze trends and improve efficiency.
Key Features of Each of the Products
- AnswerGPT™
- Provides instant, contextually accurate responses.
- Integrates with multiple platforms like Salesforce, Zendesk, ServiceNow.
- Utilizes Generative AI for answering customer queries.
- Edge Automation
- Trends identification and resolution.
- Ticket deflection and reduction.
- Assignment automation to the right team members.
- AI Answer Engine
- Indexed search through disparate systems.
- Real-time answers.
- Embedded in commonly used platforms.
- Analytics
- Data aggregation from multiple platforms.
- Trend analysis by customer, product, or ticket type.
- Business insights to drive efficiency.
Recent Developments
What are the Recent Developments in the Company
- June 19, 2023: Closed an oversubscribed $11M seed+ round led by Stage 2 Capital.
- 2023: Featured in Silicon Angle and Acceleration Economy for their pioneering work with generative AI.
What are the New Products Launched
New Products: No information is available
What are the New Features Added to the Existing Products
New Features: AptEdge’s AnswerGPT™ has incorporated integration with generative AI models to enhance response accuracy and efficiency in customer support.
Any New Partnerships
- Investors: Stage 2 Capital, Unusual Ventures, National Grid Partners, Carya Venture Partners, and Counterpart Ventures.
Closing Statement
This structured and detailed company research report on AptEdge provides a comprehensive overview of the company’s mission, leadership, product offerings, and recent developments, focusing on how they are leveraging AI to transform customer service.