Aquant Company Research Report

Company Overview

• Name: Aquant

• Mission: No information is available.

• Founded: 2016

• Founders: Shahar Chen (CEO & Co-Founder), Assaf Melochna (President & Co-Founder)

• Key People:

• Shahar Chen, CEO & Co-Founder

• Assaf Melochna, President & Co-Founder

• Uri Polishook, General Manager, Tel Aviv

• Oded Sagie, VP of R&D

• Edwin Pahk, SVP of Pre-Sales & Customer Success

• Mairead Ridge, VP of Marketing

• Erik Lepke, VP of Finance

• Hagit Farago, VP of People

• Doug Wilmot, SVP of Global Sales

• Melanie Abt, VP of Sales, EMEA

• Ashley Bewick, VP of Strategic Sales

• Sidney Lara, Service Principal

• Ofir Bazar, Director of Customer Success

• Maayan Shimoni-Bakish, Director of Data Analytics

• Eran Granot, Director of Product Management

• Joe Sullivan, Director of Strategic Accounts

• Eran Sharon, Director of Technical Services & Support

• Michael Ardan, Director of Brand Marketing

• Headquarters:

• Boston Office: 1234 Chestnut Street, Ste. 106, Newton, MA 02464

• Other Offices:

• NYC Office: 54 West 21st, Suite 701, New York, NY 10010

• Tel Aviv Office: 82 Derech Menachem Begin, Tel-Aviv-Yafo 6713829, Israel

• Munich Office: Terminalstraße Mitte 18, 85356 München-Flughafen, Germany

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: Aquant is known for its AI-powered solutions, particularly the Service Co-Pilot, which empowers service leaders, field technicians, and contact center agents by providing scenario-specific recommendations based on deep analysis of service data.

Products

Service Co-Pilot

• High-Level Description: AI-powered platform that provides tailored recommendations for service teams, aiming to bridge the Service Expertise Gap™ through scenario-specific guidance.

• Key Features:

• Provides in-depth, contextual understanding of problems through asset history and user interaction data.

• Offers precise guidance taking into account user skills, problem complexity, and equipment status.

• Continuously evolving AI model improving troubleshooting accuracy and enabling proactive maintenance.

Recent Developments

• Recent Developments:

• Aquant was named to Fast Company's Fourth Annual List of the Next Big Things in Tech, recognizing its groundbreaking advancements in service industries.

• Aquant won the 2023 Technology Innovation Leadership Award from Frost & Sullivan for its Generative AI tool, Service Co-Pilot, identifying it as best in class in the North American Service Intelligence Industry.

• Recognized as a “Challenger” by CB Insights in its ESP matrix for Agent Support Tools.

• New Products Launched: No specific details about new product launches.

• New Features Added: Aquant's service tools continue to leverage both performance data and expert knowledge to enhance outcomes in service delivery; further details not specified.

• New Partnerships: Not specifically detailed in the provided data.

Awards and Honors

• Aquant received the "2023 Technology Innovation Leadership Award" from Frost & Sullivan.

• Included in Fast Company's Fourth Annual List of the Next Big Things in Tech.

• Earned "Most Promising Vendor" ranking by CB Insights.

This report provides a detailed examination of Aquant's market positioning, key offerings, and recent accolades, reflecting its influence and strategic advancements in AI-driven service solutions.