TTEC Digital Market Research Report

Company Overview

Name, Mission of the Company

Name: TTEC Digital
Mission: To deliver empathy to the customer experience by optimizing customer interactions through innovative solutions, AI, and a deep understanding of human interactions.

When was the Company Founded and by Whom

Founded in 1982. Specific information about the founder is not available.

Key People in the Company

Dave Seybold - Chief Executive Officer

Bryce Gibson - Chief Operating Officer

Steve Pollema - Chief Financial Officer

Walt Opaska - Chief Legal Counsel

Arley Havisto - Chief of Staff

John Seeds - Chief Marketing Officer

Ryan Swanger - Global Leader, Sales

Tom Lewis - Global Leader, CX Transformation

Alfredo Rizzo - Head of Solution Architecture & Client Success

Amol Gupta - Head of Global Innovation Studio, Hyderabad

Julie Weslin - Global Leader, People & Culture

Christian Wagner - Global Leader, AWS Practice

Dale Mansour - Global Leader, Microsoft Practice

Tiffany Moses Gschwendtner - Global Leader, Genesys Practice

John Wolf - Global Leader, Cisco & Google Practice

Marcy Riordan - Global Leader, Analytics

Dave Murashige - Global Leader, Software & Digital Engineering

Steve Parowski - Global Leader, Public Sector

Where is the Company Headquartered

No specific information is available on the headquarters location.

Number of Employees

Over 1,600 employees globally.

Revenue of the Company

No information is available.

What is the Company Known For

TTEC Digital is known for its expertise in customer experience (CX) transformation, combining AI, analytics, and technology to optimize customer interactions. They provide comprehensive solutions tailored to various business needs, including cloud migration, AI-powered analytics, and managed services.

Products

What Products Do They Offer

A range of products focused on optimizing customer experience.

High-Level Description of the Products

Artificial Intelligence: AI solutions that power cognitive insights and engagement.

Contact Center Technology: Omnichannel engagement solutions for premise and cloud-based contact centers.

Customer Experience Transformation: Tailored CX strategies to deliver scalable business value.

Data & Analytics: Solutions to understand customer data deeply and derive actionable insights.

IP Solutions: Custom-built solutions for leading contact center platforms.

SurroundCX™ Managed Services: Support and optimization services for contact center management.

Key Features of Each of the Products

Artificial Intelligence

Cognitive insights

Cognitive engagement

Enhanced customer experiences

Contact Center Technology

Premise and cloud-based strategies

Customer-first design

Customer Experience Transformation

CX consulting

Scalable business strategies

Data & Analytics

Deep customer understanding

Actionable insights

IP Solutions

Accelerated time to value

Custom-built for leading platforms

SurroundCX™ Managed Services

Optimization and support

Scalable management solutions

Recent Developments

What are the Recent Developments in the Company

Ongoing CX optimization and transformation projects across various industries.

Broad scale deployment of AI-enabled solutions to enhance customer interactions.

What are the New Products Launched

No specific information is available on new product launches.

What are the New Features Added to the Existing Products

No information is available on new features added to existing products.

Any New Partnerships

Deep integrations and collaborations with leading technology platforms such as AWS, Google, Microsoft, Genesys, Cisco, NICE, Salesforce, Talkdesk, and others.

Specialized CX solutions through partnerships with AudioCodes, Bright, Calabrio, Daon, LivePerson, Khoros, Kore.ai, PCI Pal, Pega, Qualtrics, Shelf, and Verint.

Note: This report provides a detailed snapshot based on the available data about TTEC Digital. Any missing information has been noted as "No information is available."