Array Behavioral Care: Comprehensive Company Profile

Background

Overview

Array Behavioral Care is a leading clinician-centric virtual psychiatry and therapy practice dedicated to transforming access to quality, timely behavioral health care. Established in 1999, the company has been at the forefront of telepsychiatry, offering services across the continuum of care—from hospital to home. With over 25 years of experience, Array has partnered with numerous hospitals, health systems, community healthcare organizations, and payers to expand access to care and improve outcomes for underserved individuals and communities.

Mission and Vision

Array's mission is to provide comprehensive, integrated behavioral health solutions that ensure every patient receives the right care, at the right time, in the right dose. The vision is a future where mental health care is seamlessly embedded within all aspects of healthcare, improving access and outcomes for everyone.

Industry Significance

As a pioneer in telepsychiatry, Array has significantly contributed to the evolution of the field, setting standards of care and advocating for improved telepsychiatry-friendly regulations. The company's innovative approach has been instrumental in addressing the growing demand for mental health services, especially in underserved areas.

Key Strategic Focus

Core Objectives

Expansion of Service Delivery: Enhancing the reach and accessibility of behavioral health services through virtual platforms.

Integration Across Care Settings: Providing seamless care from acute settings like emergency departments to outpatient and at-home services.

Quality and Timeliness: Ensuring that patients receive appropriate care promptly to improve outcomes.

Areas of Specialization

Acute Care: Offering timely psychiatric assessments and consultations in emergency rooms, inpatient units, and crisis centers to stabilize patients and prevent unnecessary admissions.

Outpatient Clinic Care: Providing virtual evaluations, medication management, and therapy through medical groups, clinics, and primary care practices.

At-Home Care: Delivering tailored virtual psychiatry and therapy services with custom care plans, enabling patients to manage their mental health from home.

Key Technologies Utilized

Unified Clinical Platform: Leveraging a technology platform powered by Epic to connect care settings, enabling real-time data sharing and smooth care transitions across hospitals, clinics, and at-home care.

Evidence-Based Practices: Implementing proprietary clinical workflows and evidence-based practices to ensure consistent, reliable care.

Primary Markets Targeted

Hospitals and Health Systems: Partnering to integrate behavioral health services into acute care settings.

Community Healthcare Organizations: Collaborating to expand access to mental health services in local communities.

Payers: Working with insurance providers to offer comprehensive behavioral health coverage.

Financials and Funding

Revenue

In 2023, Array Behavioral Care reported a revenue of $126.9 million, reflecting its significant presence in the telepsychiatry market.

Funding History

Series C Funding: In January 2023, Array secured a Series C funding round led by CVS Health Ventures, with participation from other investors including Wells Fargo Strategic Capital, Health Velocity Capital, Harbour Point Capital, HLM Venture Partners, OCA Ventures, and OSF Healthcare.

Utilization of Capital

The capital raised is intended to accelerate the scaling of Array's telebehavioral services across the care continuum, enhance technological capabilities, and expand the clinical team to meet the growing demand for mental health services.

Pipeline Development

Key Initiatives

Emergency Department Integration: Collaborating with partners like TeamHealth to integrate virtual psychiatric care into emergency departments, aiming to improve patient outcomes and streamline hospital operations.

Acute Care Partnerships: Forming strategic alliances with organizations such as US Acute Care Solutions to deliver comprehensive acute medical and psychiatric care services to health systems.

Anticipated Milestones

Service Expansion: Broadening the reach of virtual psychiatric services to additional hospitals and healthcare facilities nationwide.

Technological Enhancements: Implementing advanced telehealth technologies to improve service delivery and patient engagement.

Technological Platform and Innovation

Proprietary Technologies

Unified Clinical Platform: A technology platform powered by Epic that connects care settings, enabling real-time data sharing and smooth care transitions across hospitals, clinics, and at-home care.

Significant Scientific Methods

Evidence-Based Practices: Implementing proprietary clinical workflows and evidence-based practices to ensure consistent, reliable care.

AI-Driven Capabilities

Data Analytics: Utilizing data analytics to monitor patient outcomes, optimize care plans, and enhance service delivery.

Leadership Team

Executive Profiles

Shannon Werb: Chief Executive Officer. With over 25 years of experience in healthcare, Werb previously served as COO at DispatchHealth and president and COO of vRad.

Dr. Sara Gotheridge: Chief Medical Officer. An experienced CMO within community mental health, Dr. Gotheridge has unique expertise in integrated care and oversees all clinical services at Array.

Ben Schlang: Chief Financial Officer. With over a decade of private equity experience in healthcare investment and finance, Schlang has been actively involved with Array for nearly six years as a member of one of Array’s institutional investors.

Key Contributions

Shannon Werb: Led the diversification and scaling of DispatchHealth's service lines across more than 40 states.

Dr. Sara Gotheridge: Oversees all clinical services, maintains active clinical practice, and partners closely with Array’s operations team to ensure high-quality care delivery.

Ben Schlang: Manages the company’s financial operations, contributing to strategic financial planning and growth initiatives.

Leadership Changes

Recent Appointments

Shannon Werb: Appointed as CEO in September 2023, bringing extensive experience in healthcare operations and leadership.

Dr. Sara Gotheridge: Joined as Chief Medical Officer in September 2023, bringing expertise in integrated care and community mental health.

Ben Schlang: Appointed as Chief Financial Officer in September 2023, with a background in healthcare investment and finance.

Competitor Profile

Market Insights and Dynamics

The telehealth industry, particularly in behavioral health, has experienced rapid growth due to increasing demand for mental health services and the need for accessible care solutions. The market is characterized by a diverse range of providers, including traditional in-person services and emerging virtual care models.

Competitor Analysis

Acadia Healthcare: As the largest pure-play behavioral health company in the U.S., Acadia operates 242 behavioral healthcare facilities with approximately 10,800 beds across 39 states and Puerto Rico.

Telehealth Providers: Companies like Iris Telehealth, Brightside Health, and SonderMind offer virtual therapy services, each with unique approaches to delivering care.

Strategic Collaborations and Partnerships

TeamHealth: Partnered to integrate virtual psychiatric care into emergency departments, aiming to improve patient outcomes and streamline hospital operations.

US Acute Care Solutions: Formed a strategic alliance to deliver comprehensive acute medical and psychiatric care services to health systems.

Operational Insights

Array's clinician-centric model and integrated care approach differentiate it from competitors by offering a seamless continuum of care across various settings, from acute care to outpatient and at-home services. The use of a unified clinical platform powered by Epic enhances operational efficiency and data sharing.