Arrivia Company Research Report

Company Overview

• Name: Arrivia

• Mission: Arrivia is committed to delivering value at every touchpoint by leveraging the power of member-bases to provide exclusive savings on a wide variety of travel options and ensuring that rewards or benefits programs become customers’ preferred travel booking portals.

• Founded: Arrivia was founded in 1997 and rebranded in 2020 to reflect several acquisitions and its growth as a travel technology provider.

• Founders: No information is available.

• Key People:

• Mike Nelson, Chief Executive Officer

• Ross Crowder, Chief Commercial Officer

• Travis Markel, Chief Experience Officer

• Jeff Zotara, Chief Marketing Officer

• Kevin Schneider, Chief Innovation Officer

• Cindi Dutton, Chief Financial Officer

• Jennifer Strauel, Chief People & Diversity Officer

• Trevor Steege, Chief Legal Officer

• Headquarters: No specific location is mentioned for the headquarters.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Industry Recognition: Known as the largest stand-alone travel loyalty provider in the world, Arrivia has been recognized for powering travel loyalty and rewards programs for well-respected brands like American Express®, USAA®, and Marriott Vacation Club®.

Products

Travel Privileges Booking Platform

• Description: Arrivia’s platform enables businesses to harness the power of travel for customer engagement and revenue generation.

• Key Features:

• Comprehensive inventory including:

• Car Rental: 30,000 global pick-up locations

• Resort: 200,000+ curated resorts and hotels

• Activities: 150,000 unique experiences and tours

• Cruise: 30,000 worldwide itineraries

• Air: 700 global airlines

• Hotel: 1M+ worldwide hotels and vacation homes

• Customizable and turnkey travel technology

• Exclusive pricing and flexible redemption options

Recent Developments

• New Product Launches: No specific new product launches mentioned.

• New Features Added: Leveraging AI and Machine Learning for personalized travel rewards has been highlighted, demonstrating an enhancement in technology for better customer engagement.

• Partnerships: Arrivia powers programs for iconic brands across travel, hospitality, and financial services industries.

Recent Events and Insights

• Conferences: Arrivia is active in industry events such as the Phocuswright 2024, ARDA World Fall Conference 2024, and Loyalty & Awards Conference 2024.

• Insights: Arrivia has provided insights into the future of travel tech and the benefits of advanced loyalty programs that offer VIP experiences.

Awards and Recognition

• Awards:

• Power List #18 by Travel Weekly

• Best Places to Work by Phoenix Business Journal and Perspective Magazine

• Agency of the Year by AMEX Rep Network

• Company of the Year by Ernst & Young Entrepreneur

• Top Online Travel Agency by Carnival Cruise Lines

• Partner of the Year Awards by Royal Caribbean

• Best Call Center by ARDA

Conclusion

Arrivia stands out as a leading provider in the travel loyalty space, offering an expansive portfolio of services and solutions that are customizable and poised to enhance business objectives through comprehensive travel incentives and loyalty program integrations. The company continues to innovate and adapt its offerings, ensuring they remain at the forefront of the industry by developing strategic partnerships and leveraging new technologies like AI for personalized experiences.