Arrowhead Regional Medical Center (ARMC) Market Research Report

Background

Arrowhead Regional Medical Center (ARMC) is a 456-bed university-affiliated teaching hospital located in Colton, California. Operated by San Bernardino County and governed by the Board of Supervisors, ARMC is licensed by the State of California Department of Public Health. The hospital's mission is to serve the diverse community with high-quality, compassionate care in an environment of learning and innovation. Its vision is to improve community health by being the provider of choice for healthcare delivery and education.

Key Strategic Focus

ARMC's strategic focus encompasses:

• Comprehensive Healthcare Services: Operating specialized centers such as the Edward G. Hirschman Regional Burn Center, the Dev A. GnanaDev Level I Trauma Center, a comprehensive stroke center, a behavioral health center, and five family health centers.

• Educational Excellence: Serving as the primary teaching hospital for the California University of Science and Medicine (CUSM), which welcomed its first class in 2018.

• Community Engagement: Addressing community wellness and educational needs to achieve the Countywide Vision.

Financials and Funding

For the reporting period from July 1, 2022, to June 30, 2023, ARMC reported:

• Net Patient Revenue: Approximately $747.6 million, with $502 million from inpatient services and $245.6 million from outpatient services.

• Payer Mix: A significant portion of revenue derived from Medi-Cal Managed Care, accounting for 31.5% of inpatient and 59.7% of outpatient revenues.

• Average Length of Stay: 6.5 days across various payer types, aligning with statewide averages.

Pipeline Development

ARMC continually enhances its service offerings and infrastructure. Notable developments include:

• Family Health Center in Fontana: Opened in 2022 to expand outpatient services.

• Cardiovascular Surgery Approval: Received approval from the California Department of Public Health for onsite cardiovascular surgery in 2022.

Technological Platform and Innovation

ARMC distinguishes itself through:

• Filmless Radiology System: As the first U.S. facility to implement a hospital-wide filmless radiology system, ARMC provides instant digital imaging for faster and more accurate diagnoses.

• Seismic Safety Measures: The hospital is designed to remain self-sufficient for at least three days post an 8.3 magnitude earthquake, utilizing elastomeric base isolators and hydraulic viscous dampers.

Leadership Team

• Andrew Goldfrach, FACHE: Chief Executive Officer, recognized for leading ARMC to achieve accolades such as the U.S. News & World Report's Best Hospital designation for 2024–2025.

Competitor Profile

Market Insights and Dynamics

The healthcare market in Southern California is highly competitive, with numerous hospitals and medical centers offering a wide range of services. Key factors influencing the market include population growth, technological advancements, and evolving healthcare policies.

Competitor Analysis

• Loma Linda University Medical Center: A major academic medical center offering comprehensive services and specialized care.

• Riverside University Health System Medical Center: Provides a range of services, including a Level I Trauma Center and extensive outpatient care.

• Kaiser Permanente Fontana Medical Center: Offers integrated care with a focus on preventive services and chronic disease management.

Strategic Collaborations and Partnerships

• California University of Science and Medicine (CUSM): ARMC serves as the primary teaching hospital for CUSM, fostering medical education and research.

• Community Engagement: Participates in various community events and partners with local organizations to address public health needs.

Operational Insights

ARMC's strategic considerations include:

• Service Differentiation: Operating specialized centers such as the only burn center serving San Bernardino, Riverside, Inyo, and Mono counties.

• Technological Advancements: Implementing innovative technologies like the filmless radiology system to enhance patient care.

Strategic Opportunities and Future Directions

ARMC aims to:

• Expand Service Offerings: Continue developing specialized programs and facilities to meet community needs.

• Enhance Educational Partnerships: Strengthen collaborations with educational institutions to advance medical training and research.

• Leverage Technology: Adopt emerging technologies to improve patient outcomes and operational efficiency.

Contact Information

• Website: www.arrowheadregional.org

• Social Media:

• Twitter: @ArrowheadRMC

• Facebook: www.facebook.com/arrowheadregional

• Headquarters: Colton, California