Company Research Report: Arrows

Company Overview

Personal Information

• Name: Arrows

• Mission: To provide collaborative customer onboarding seamlessly integrated with HubSpot.

• Founded: 2020

• Founders: No information is available

• Key People:

• Daniel Zarick, CEO / Co-Founder

• Benedict Fritz, CPO / Co-Founder

• Matt Swanson, CTO

• Shareil Nariman, Head of Customer Experience

• Kim Hacker, Head of Business Operations

• Headquarters: No information is available

• Number of Employees: 8

• Revenue: No information is available

• Known for: Providing seamless customer onboarding experiences that integrate deeply with HubSpot.

Products

Overview

Arrows offers a software-as-a-service product focused on improving customer onboarding processes.

Key Products & Features

• Arrows Platform:

• High-Level Description: A collaborative customer onboarding platform integrated with HubSpot.

• Key Features:

• Task Management: Customers can complete onboarding tasks directly within the platform, reducing friction.

• Integration with HubSpot: Syncs with HubSpot deals, tickets, and custom objects, ensuring data consistency.

• Dynamic Branching: Show the right tasks at the right time.

• Internal Task Management: Allows tracking of internal onboarding tasks.

• Automated Reminders: Send automatic reminders to both internal teams and customers.

• Real-Time Data Sync: Syncs 40+ data points in real-time.

• Visibility and Reporting: Provides insights into where customers get stuck and where improvements can be made.

• Customization & Embeds: Custom roles, file uploads, forms, and more embedded in onboarding tasks.

Recent Developments

Developments

• Strategic Partnership with HubSpot:

• Announced a strategic partnership with HubSpot Ventures.

• Investment from Gradient Ventures, Google’s AI-focused venture firm.

• New investors include GTMfund, Alumni Ventures, and Ride Home Ventures.

• Product Updates:

• March 8, 2023: Partnership and funding announcement.

• March 19, 2024: "Little Big Things #1: Fewer Clicks, More Progress."

• April 17, 2024: "Streamlined Onboarding Template Management."

• January 8, 2024: "Arrows is enterprise ready!"

• May 14, 2024: "Upgraded Arrows Forms for Seamless Onboarding Experiences."

• June 12, 2024: Introducing "Gates" to show the right tasks at the right time.

New Product Features:

• Enhanced Customization: Introduction of new features like dynamic role assignment hosted by Stuart Balcombe among other user-driven innovations.

• Task Actions: New functionalities in tasks, such as form fields and file uploads.

• Slack Notifications: Instant updates and notifications through Slack for improved team collaboration.

Notable Partnerships:

• Integration and partnership with HubSpot leading to HubSpot Ventures investment and further growth in the HubSpot App Marketplace.

Customer Stories

• Highlighted multiple successful use cases:

• HungryHungry: Reduced early churn by 90% and doubled onboarding efficiency.

• RBP: Increased onboarding capacity by 13x and reduced onboarding time by over 98%.

• Rheaply: Built a unified onboarding source of truth, enhancing customer onboarding efficiency.

Conclusion

Arrows is a growing SaaS company focused on streamlining customer onboarding through integrated solutions with HubSpot. Its recent strategic partnership with HubSpot Ventures and various successful customer implementations highlight its impact and efficiency in the market. Future expansions in feature sets and strong investor backing position Arrows favorably in the customer onboarding space, reflecting their commitment to making customer success initiatives centered and effective.

Your feedback is essential for providing accurate and relevant market research. Please reach out if more specific details or additional insights are required.