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Company Market Research Report: Assistbox



Company Overview



Name


Assistbox

Mission of the Company


To be the world’s leading video call infrastructure provider, enabling people to access services from anywhere.

Founded


2018, by two experienced software developers.

Key People


No information is available.

Headquarters


  • Qatar: Ras Bufontas Free Zone Business & Innovation Park, PO Box: 14832 Doha

  • Turkey: Nur Street, Business Istanbul A Block, Floor 12, Apartment 115, Merdivenkoy Neighborhood, Kadıköy, Istanbul


Number of Employees


No information is available.

Revenue of the Company


No information is available.

Known For


Assistbox is known for providing state-of-the-art video call solutions aimed at enhancing customer experience and satisfaction across multiple sectors such as finance, retail, insurance, telehealth, and technical support.

Products



Overview


Assistbox offers various video call solutions that cater to different industrial needs.

Detailed Product Descriptions and Key Features



1. Video Call Infrastructure
  • High-Level Description: Provides businesses with scalable and stable video call capabilities.

  • Key Features:

  • Instant use without integration

  • GDPR compliant

  • Mobile Device Control (flash, photo, location)

  • Co-browsing and advanced integration options

  • White-label capabilities

  • Continuous recording


2. Customer and Technical Support
  • High-Level Description: Enables companies to provide remote customer and technical support.

  • Key Features:

  • Multi-channel service

  • Security enhancements

  • Co-browsing

  • Calls on Browsers


3. Finance Solutions
  • High-Level Description: Assist finance institutions in processes like customer acquisition and remote service.

  • Key Features:

  • Face recognition and biometric verification

  • OCR and NFC for ID checks

  • Fraud control


4. Retail Solutions
  • High-Level Description: Bridging the gap between online and offline stores with live video calls.

  • Key Features:

  • Product live view

  • Real-time customer interaction

  • Conversion rate improvements

  • Integration with CRM and call centers


5. Insurance Solutions
  • High-Level Description: Revolutionizes claim adjustment by enabling instant, remote assessments.

  • Key Features:

  • Real-time data collection

  • Remote mobile device management during claims

  • Continuous process recording


6. Telehealth Solutions
  • High-Level Description: Delivers healthcare remotely.

  • Key Features:

  • Schedule consultations

  • Follow-up treatments

  • Secure and simple user interface


Recent Developments



Recent Developments and Innovations


  • Assistbox Offers Free Video Call Infrastructure to Support Earthquake Victims: Assistbox made its video call infrastructure free for volunteer projects aiding earthquake victims.


New Products Launched


No information is available.

New Features Added to Existing Products


  • Component-Based Usage: Organize processes as needed.

  • Survey Infrastructure: Customer experience surveys after service.

  • Advanced Integration Options: Integration with applications like SAP and CRM.

  • Remote Mobile Control Features: Management of customer mobile device functionalities like flashlight and camera.

  • Security Enhancements: Reliability and fraud control during remote processes.


New Partnerships


No information is available.




Conclusion


This report provides a comprehensive insight into Assistbox, focusing on its history, mission, products, and recent developments. The company’s innovation in video call tech, particularly for diverse sectors like finance, retail, insurance, and healthcare, marks it as a significant player in the tech industry.

No further commentary is added as per the client’s request.