Assort Health Company Profile

Background

Assort Health, established in 2023 and headquartered in San Francisco, CA, is a pioneering technology company specializing in AI-driven solutions for healthcare call centers. The company's mission is to enhance patient access to care by eliminating prolonged hold times and streamlining scheduling processes. By integrating advanced generative AI with electronic health record (EHR) systems, Assort Health aims to transform patient interactions and improve operational efficiency within healthcare organizations.

Key Strategic Focus

Assort Health's strategic focus centers on:

Specialty-Specific AI Solutions: Developing AI-powered voice agents tailored to various medical specialties, including orthopedics, dermatology, ophthalmology, OB-GYN, pediatrics, dentistry, gastroenterology, and ENT.

Seamless EHR Integration: Ensuring compatibility with over 84 EHR systems, such as Epic and Cerner, to facilitate real-time data access and updates.

Operational Efficiency: Reducing call abandonment rates, decreasing hold times, and improving scheduling accuracy to enhance patient satisfaction and optimize healthcare providers' workflows.

Financials and Funding

Assort Health has successfully secured funding to support its growth and development:

April 2025: Raised $26 million in a funding round co-led by First Round Capital and Chemistry, with participation from existing investor Quiet Capital.

March 2024: Secured $3.5 million in funding led by Quiet Capital, joined by Four Acres, Tau Ventures, and notable angel investors.

The capital is intended to accelerate product development, expand commercial operations, and grow the team to meet increasing demand.

Technological Platform and Innovation

Assort Health distinguishes itself through its innovative technological platform:

Proprietary AI Models: Utilizes advanced large language models (LLMs), text-to-speech (TTS), and speech-to-text (STT) technologies to create human-like voice interactions.

Specialty-Specific Customization: Offers AI solutions fine-tuned to the unique workflows and requirements of various medical specialties.

EHR Integration: Ensures deep integration with EHR and practice management systems, allowing real-time updates to patient data and seamless scheduling.

High Accuracy and Resolution Rates: Achieves 99% scheduling accuracy and over 90% resolution rates, ensuring reliable patient service and reducing errors.

Leadership Team

Jon Wang, Co-Founder and Chief Executive Officer: Former UCSF medical student with seven published articles on healthcare AI at Stanford. Previously co-founded and led behavioral and mental health platforms with over 600 employees.

Jeffery Liu, Co-Founder and Chief Technology Officer: Holds a background in pre-med and engineering from Duke University. Former head of product engineering at Athelas, where he developed AI-related software for patient care and physician workflows.

Competitor Profile

Market Insights and Dynamics

The healthcare AI market is experiencing significant growth, driven by the need for operational efficiency and improved patient experiences. The adoption of AI in healthcare call centers is transforming patient interactions, reducing administrative burdens, and enhancing access to care.

Competitor Analysis

Key competitors include:

Parakeet Health: Develops AI voice agents to enhance patient engagement and streamline communications for healthcare providers.

Fabric Health: Offers a care enablement system that automates clinical and administrative work through conversational AI.

Keona Health: Provides healthcare software solutions to ease the burden of telephone triage on medical practices.

Confido Health: Develops AI-powered digital workforce solutions to address staffing and operational challenges in specialty healthcare practices.

Strategic Collaborations and Partnerships

Assort Health has established partnerships with various healthcare organizations, including:

Peninsula Orthopaedic Associates: Implemented Assort Health's AI solutions to reduce hold times and improve scheduling accuracy.

Cleaver Medical Dermatology: Utilized Assort's AI to streamline scheduling and enhance patient satisfaction.

Operational Insights

Assort Health's AI solutions have demonstrated significant operational improvements:

Reduction in Call Abandonment Rates: Clients have reported decreases in call abandonment rates by up to 81%.

Decreased Hold Times: Hold times have been reduced by up to 89%, enhancing patient satisfaction.

Increased Scheduling Accuracy: Achieved 99% scheduling accuracy, ensuring patients are booked with the appropriate providers.

Strategic Opportunities and Future Directions

Assort Health is poised for continued growth by:

Expanding Specialty Coverage: Developing AI solutions for additional medical specialties to broaden market reach.

Enhancing AI Capabilities: Investing in research and development to further improve AI accuracy and functionality.

Scaling Operations: Growing the team and infrastructure to meet increasing demand from healthcare organizations.

Contact Information

For more information, visit Assort Health's official website.

Assort Health's innovative approach to integrating AI into healthcare call centers positions it as a leader in enhancing patient access and operational efficiency within the healthcare industry.