ATCOM is a multifaceted company with a significant presence in the telecommunications and networking sectors, offering a range of solutions and services tailored to various industries.
Background
Established in 2001, ATCOM (Arabian Technology and Communications) has positioned itself as a leading provider of telecommunications and networking solutions in the Middle East. The company operates sales and post-sales support offices in Qatar, UAE, and Bahrain, with value-added partners across KSA, Oman, Kuwait, Egypt, Lebanon, and Jordan. ATCOM's mission is to be the leading ICT solution provider through the deployment of innovative, state-of-the-art technology, delivering first-class customer services rendered by a highly motivated multinational workforce. The company is ISO 9001 certified and is an affiliate of the Fakhro Group, a conglomerate established in 1888 with diversified operations across various sectors.
Key Strategic Focus
ATCOM specializes in delivering comprehensive telecommunication and networking products, solutions, and services for enterprises, leveraging the latest world-class technologies. The company's core offerings include:
- Telephony Solutions: Traditional PABXs, IP Telephony, Unified Communications & Messaging.
- Contact Center Solutions: IVR, CTI, Multimedia Contact Centers, Customized Contact Center Applications.
- Networking Solutions: Data Networking, Security Products.
- Information Security Solutions: CRM integration, Voice Recording, MDM, WFM.
- Call Management Solutions: Call Billing & Management Solutions.
These solutions cater to a diverse clientele, including sectors such as automotive, electronics, telecommunications, insurance, contracting, shipping, and logistics.
Financials and Funding
Specific financial details and funding history for ATCOM are not publicly disclosed. As a private entity, the company maintains confidentiality regarding its financial performance and investment activities.
Pipeline Development
ATCOM's development pipeline focuses on enhancing and expanding its existing suite of telecommunications and networking solutions. The company continually invests in research and development to introduce innovative products and services that meet the evolving needs of its clients. While specific product development timelines are not publicly available, ATCOM's commitment to innovation ensures a steady progression of offerings.
Technological Platform and Innovation
ATCOM distinguishes itself through its proprietary technologies and innovative methodologies, including:
- Netvolution: A multi-awarded content management system introduced in 2004, facilitating efficient web content management for clients.
- Tapvolution: Launched in 2010, this mobile content management system enables seamless mobile content delivery and management.
- UXlab: Established in 2012, this business unit focuses on usability and user experience services, ensuring that ATCOM's solutions are user-centric and effective.
These platforms and services underscore ATCOM's dedication to leveraging cutting-edge technology to deliver superior solutions.
Leadership Team
ATCOM's leadership comprises experienced professionals dedicated to driving the company's strategic vision:
- Mike Wright: Chief Executive Officer since 2001, with extensive knowledge of business requirements across various travel organizations.
- Andy Lennon: Chief Financial Officer, a qualified accountant with over 30 years of senior finance experience in the UK, Europe, and the USA.
- Steve Hewitt: Chief People Officer, with over 30 years of HR experience, leading teams in high-growth technology organizations.
- Dr. Malkit Chana: Managing Director of ATCOM, instrumental in developing high-volume, business-critical solutions for the travel industry since 1987.
- Francesca Pulleyn: Group Marketing Director, bringing over 10 years of strategic brand management, marketing, and digital experience in the travel sector.
This team collectively drives ATCOM's mission to deliver innovative and customer-centric solutions.
Leadership Changes
There have been no recent significant changes or appointments within ATCOM's leadership team. The current executives have been instrumental in maintaining the company's strategic direction and operational excellence.
Competitor Profile
Market Insights and Dynamics
The telecommunications and networking industry is characterized by rapid technological advancements and increasing demand for integrated solutions. The market is competitive, with numerous players offering a range of services to meet diverse client needs.
Competitor Analysis
ATCOM's primary competitors include:
- e& (Emirates Telecommunications Group): Offers a broad spectrum of telecommunication services, including broadband, cloud, and IoT solutions.
- IP Telecom: A VoIP company providing telecommunication services, focusing on internet-based communication solutions.
- Eidsiva Bredbånd: Provides broadband services, catering to both residential and business clients.
- United Online: A provider of consumer products and services over the internet, including telecommunications offerings.
These competitors operate in overlapping markets, offering similar services, which necessitates ATCOM's continuous innovation and customer-centric approach to maintain its competitive edge.
Strategic Collaborations and Partnerships
ATCOM has established significant collaborations to enhance its market position and innovation capacity:
- Microsoft Partnership: Recognized as a Gold Certified Partner in 2008 and named Microsoft Country Partner of the Year for Greece in 2015 and 2017, reflecting ATCOM's expertise in implementing Microsoft's solutions.
- Akamai Partnership: In 2017, ATCOM partnered with Akamai as an official Partner Reseller, offering clients security, performance, and optimization services.
