Company Research Report: Atomicwork Inc.

Company Overview

Name: Atomicwork Inc.

Mission: Atomicwork aims to help companies operate better and scale faster by using AI-powered service management. The company is building a world-class organization that positively impacts its employees, customers, partners, investors, and the entire employee experience community.

Founded: The company was founded by Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar. Vijay Rayapati previously worked with Nutanix, while Kiran Darisi and Parsuram Vijayasankar were part of Freshworks.

Key People:

Vijay Rayapati, Co-founder and CEO (Nutanix Alum)

Kiran Darisi, Co-founder and CTO (Freshworks Alum)

Parsuram Vijayasankar, Co-founder and CPO (Freshworks Alum)

Additional key personnel include Akash Bhunchal (Nutanix Alum), Ramesh Ganapathy (Freshworks Alum), Sairam Krishnan (Freshworks Alum), Prajeetha Prasad (ThoughtSpot Alum), Shankar Ganesh (Freshworks Alum), and others with backgrounds at top tech companies such as Adobe, Cisco, Zoho, and Chargebee.

Headquarters: Global offices are located in San Francisco (USA), Bengaluru and Chennai (India), and Singapore.

Number of Employees: No information is available.

Revenue: No information is available.

Known For: Atomicwork is renowned for its AI-powered IT service management (ITSM) and enterprise service management (ESM) platforms designed to streamline employee experiences, optimize workflows, and drive substantial business growth.

Products

Overview

Atomicwork’s main offerings focus on leveraging AI to provide modern and intelligent ITSM and ESM solutions. Their products are designed to enhance employee productivity, automate IT workflows, and offer seamless service management integrated within popular collaboration platforms such as Slack and Microsoft Teams.

Key Products and Features

1. Atom AI Assistant

Provides 24/7 support and instant answers within the flow of work.

Integrates with Microsoft Teams, Slack, and other enterprise knowledge sources.

Offers support AI Agents for request creation, service searches, and real-time updates.

2. Modern IT Service Desk

A service desk that manages requests, incidents, and assets efficiently.

Features include incident management, request management, change management, and asset management.

Facilitates smarter asset tracking and ownership management.

3. IT Workflow Automation

Automates IT workflows and enhances productivity through integrations with tools like Intune, Azure AD, and others.

Provides automated issue resolution capabilities, such as password resets and user provisioning.

Includes customizable, no-code workflows to streamline enterprise processes.

4. Enterprise Service Management

Integrates internal processes and aligns them with business objectives.

Supports cross-departmental service delivery, including HR and Finance services.

Features include onboarding automation, employee data synchronization, and employee lifecycle management.

Recent Developments

New Product Launches:

In September 2024, Atomicwork raised over $3 million in a new strategic funding round led by global CIOs and IT leaders.

In July 2024, they introduced AI-driven service management capabilities within Microsoft Teams.

New Features and Enhancements:

The Monsoon Release 2024 showcased personalized branding for Atom AI Assistant, as well as updates such as an integrated Jira connection and improved analytics.

Recent updates also included enhancements for request approvals and integrating with Confluence for knowledge access.

Partnerships and Strategic Moves:

Collaborated with Ammex Corp to transform service management via AI.

Celebrated two years of operations in Sri Lanka.

Announced a new digital workspace solution in collaboration with Cohere in April 2024.

This report highlights Atomicwork's strategic emphasis on using AI to streamline enterprise service management and enhance the employee experience. The company's focus on seamless integration and automation of IT processes underscores its position as a significant player in the ITSM and ESM markets.