Autocab: Company Market Research Report
Company Overview
- Name: Autocab
- Mission: Driven by a passion for innovation, Autocab is helping redefine the transportation industry and aims to create market-leading and award-winning booking and dispatch software that customers will love.
- Founded: 1989
- Founders: No information is available
- Key People:
- Safa Alkateb, Chief Executive Officer
- Hassan Abod, Director of Business Development
- Mike Russell, Chief Operating Officer
- Wasim Ollite, Chief Financial Officer
- Peter Willingham, Chief Technology and Product Officer
- Headquarters: Cheadle
- Number of Employees: Over 140
- Revenue: No information is available
- Known For: Market-leading booking & dispatch software that ensures efficiency, growth, and profitability for taxi fleets. Autocab has a strong presence in the private hire and taxi sector, providing solutions to firms globally.
Products
Autocab provides a range of solutions tailored for the taxi and private hire industry, enhancing efficiency and user experience across different aspects of the business. Below is a high-level overview of their key products and their features.
1. Booking & Dispatch
- Description: A highly configurable system that manages every aspect of the private hire & taxi business.
- Key Features:
- Multi-company management
- Real-time analytics and job summaries
- Automated booking consolidation from various channels
2. Driver Companion
- Description: An app that allows drivers to manage bookings and earnings efficiently.
- Key Features:
- Real-time job previews
- IOS and Android compatibility
- Destination mode for convenient bookings
3. Passenger App
- Description: An award-winning app that provides an automated and seamless booking experience.
- Key Features:
- In-app and SMS notifications
- Track taxi in real-time
- Customizable branding options
4. Phantom
- Description: An automated telecommunication system for managing calls, reducing operator costs.
- Key Features:
- Virtual operator
- Interactive voice response
- Analytics for call handling abilities
5. E-Booker
- Description: A web-based tool for customers to book and manage their journeys online.
- Key Features:
- Quick booking templates
- Multiple payment methods
- Flight tracking
6. Accounts Portal
- Description: A management tool for corporate accounts offering complete control over taxi-related expenses.
- Key Features:
- Personalized validation questions
- Travel program management
- Overview of all trips and locations
7. iGo
- Description: A global taxi and private hire network.
- Key Features:
- Access to a variety of demand partners
- National and global service aggregation
- Incremental work for drivers
8. Analytics
- Description: A data-driven decision-making tool providing business insights.
- Key Features:
- Real-time KPIs
- Customer and driver activity analysis
- Service level and performance monitoring
Recent Developments
- New Features: Autocab has incorporated Apple and Google Pay into the Passenger App, providing passengers with more secure payment methods for their journeys.
- Leadership Changes: Mike Russell was appointed Chief Operating Officer to enhance operational assurance and digitalise product and service delivery.
- Industry Insight Initiatives:
- Addressing the taxi driver shortage by exploring strategic solutions such as competitive compensation and flexible work hours.
- Hosting webinars on topics like driver retention and operating in the 'new normal' to support industry growth amid challenges posed by the COVID-19 pandemic.
- Strategic Partnerships: Autocab actively partners with various service providers offering solutions in insurance, marketing, phone solutions, and more to provide value-added services for taxi companies.
Awards and Recognition
- G2 Rating: 4.7/5 based on over 300 ratings.
- Industry Recognition: Autocab's innovative products and solutions have received numerous awards over the years, reinforcing its leadership in the transportation and taxi technology space.
This report encapsulates the impressive strides Autocab is making as a tech-driven transformative force in the taxi industry while highlighting their dedication to continuous growth and innovation.
