Babelforce is a Berlin-based company specializing in no-code integration and automation for customer experience (CX) platforms. Founded in 2013, the company offers a global cloud communications platform that enables non-technical users to build and manage complex integrated processes for customer-facing teams without writing code.
Company Overview
- Headquarters: Berlin, Germany
- Founded: 2013
- Employees: Approximately 46
- Revenue: Estimated at $5.6 million
- Funding: Raised €4 million in a Series A round in December 2022, led by EnBW New Ventures (ENV) and IBB Ventures, with participation from Hannover Digital Investments.
Product and Services
Babelforce's platform focuses on no-code integration and automation, allowing users to build and manage call handling processes, leverage global telecommunications infrastructure for premium call quality, and integrate core business tools without coding.
Key features include:
- VoiceBot AI: Understands speech and intent, enabling automated call handling alongside human agents.
- Enterprise-Grade CCaaS: Integrates with systems like Zendesk to enhance customer service capabilities.
- Workflow Automation: Allows creation of self-service and workflow automations without coding.
Market Position and Partnerships
Babelforce has established itself as a significant player in the CX industry, particularly noted for its no-code approach to customer service automation. In 2023, Gartner recognized Babelforce as a Cool Vendor in Composable Customer Engagement Platforms, highlighting its innovative contributions to the field.
The company has formed strategic partnerships to enhance its offerings:
- Zendesk: Babelforce is recognized as a voice partner of choice for Zendesk, providing enterprise telephony and VoiceBot automation integrated seamlessly with Zendesk's platform.
- Awaken Intelligence: In 2023, Babelforce partnered with Awaken Intelligence to combine contact center automation with call-scripting and workflow process management, aiming to simplify complex customer service processes.
- Kustomer: In 2022, Babelforce integrated with Kustomer to address common omnichannel challenges, enhancing contact center conversations by unifying customer data and improving interaction tracking across channels.
Customer Base and Use Cases
Babelforce serves a diverse range of clients, including Marley Spoon, VidaXL, Emesa, Homeday, and EnBW. These companies utilize Babelforce's platform to streamline customer service operations, automate routine tasks, and enhance overall customer experience.
Employee Insights
According to Glassdoor reviews, Babelforce maintains a positive work environment, with an overall rating of 4.7 out of 5 stars. Employees commend the company's open culture, autonomy, and emphasis on values such as health, purpose, people, and craft. The management team is noted for its commitment to upholding these values and fostering a collaborative atmosphere.
