Beyond20 Company Profile

Background

Overview

Beyond20 is a technology-enabled services firm specializing in IT Service Management (ITSM) consulting, training, and platform implementation services. Founded in 2006, the company has grown from a startup to a recognized leader in the ITSM industry, serving a diverse clientele that includes over 25% of the Fortune 500 companies and various government agencies.

Mission and Vision

Beyond20's mission is to "Change Work Life" by delivering transformative ITSM solutions that enhance organizational efficiency and service delivery. The company's vision is to empower clients to achieve sustainable success through the practical implementation of IT best practices and innovative technologies.

Primary Area of Focus

The company's primary focus is on ITSM consulting, ITIL and Scrum training, and ITSM platform implementation services. Beyond20 is a ServiceNow Elite Partner, offering comprehensive solutions that include ITIL Maturity Assessments, ServiceNow Implementations, Managed Services, and Cherwell to ServiceNow Migration Services.

Industry Significance

Beyond20 has established itself as a significant player in the ITSM industry, recognized for its expertise and rapid growth. The company has been featured on the Inc. 5000 list of America's fastest-growing private companies for multiple consecutive years, highlighting its impact and success in the market.

Key Strategic Focus

Core Objectives

Beyond20 aims to accelerate organizational transformation for its clients by providing tailored ITSM solutions that drive efficiency, improve service delivery, and support digital transformation initiatives.

Specific Areas of Specialization

ITSM Consulting: Offering strategic guidance to optimize IT service delivery and align IT operations with business objectives.

Training Services: Providing ITIL and Scrum training to equip organizations with the knowledge and skills necessary for effective IT service management.

Platform Implementation: Specializing in the implementation of ITSM platforms, particularly ServiceNow, to streamline processes and enhance service management capabilities.

Key Technologies Utilized

Beyond20 leverages a range of technologies to deliver its services, including:

ServiceNow Platform: A cloud-based ITSM platform that facilitates service automation and management.

Cherwell Software: An ITSM platform known for its flexibility and scalability.

Microsoft Project and SharePoint: Tools used for project management and collaboration.

Primary Markets Targeted

Beyond20 serves a diverse clientele across various industries, including:

Federal Government: Providing ITSM solutions to federal agencies, supported by a GSA Contract that enhances the company's presence in the federal space.

Private Sector: Serving over 25% of the Fortune 500 companies, offering tailored ITSM solutions to meet complex business needs.

Financials and Funding

Funding History

Specific details regarding Beyond20's funding history are not publicly disclosed. The company operates as a privately held entity and has achieved significant growth through its service offerings and strategic partnerships.

Total Funds Raised

As a privately held company, Beyond20 has not publicly disclosed the total funds raised.

Recent Funding Rounds

There is no publicly available information regarding recent funding rounds for Beyond20.

Notable Investors

Information about specific investors in Beyond20 is not publicly available.

Intended Utilization of Capital

While specific details are not disclosed, Beyond20 likely utilizes capital to expand its service offerings, invest in technology infrastructure, and support its growth initiatives.

Pipeline Development

Key Pipeline Candidates

Beyond20's pipeline includes:

ServiceNow Implementations: Deploying ServiceNow solutions to enhance IT service management for clients.

Cherwell to ServiceNow Migrations: Assisting organizations in transitioning from Cherwell to ServiceNow platforms.

Stages of Development

Beyond20 is actively engaged in the implementation and migration stages for these services, working closely with clients to ensure successful deployments.

Target Conditions

The company targets organizations seeking to improve their IT service management capabilities, streamline processes, and achieve digital transformation goals.

Relevant Timelines for Anticipated Milestones

Specific timelines for milestones are project-dependent and are established in collaboration with clients to meet their unique needs.

Technological Platform and Innovation

Proprietary Technologies

Beyond20 utilizes proprietary tools and methodologies to facilitate efficient platform migrations and implementations, ensuring minimal disruption and data integrity.

Significant Scientific Methods

ITIL Maturity Assessments: Evaluating an organization's IT service management maturity to identify areas for improvement.

Value Stream Mapping: Analyzing and designing the flow of materials and information required to bring a product or service to a consumer.

AI-Driven Capabilities

While specific AI-driven capabilities are not detailed, Beyond20's focus on automation and process optimization suggests the integration of advanced technologies to enhance service delivery.

Leadership Team

Key Executive Profiles

Erika Flora: CEO and Principal. Erika has been instrumental in Beyond20's growth and strategic direction, leading the company to achieve Elite Partner status in the ServiceNow Partner Program.

Brian Flora: Chief Strategy Officer. Brian co-founded Beyond20 and has played a pivotal role in its strategic initiatives and partnerships.

Leadership Changes

There are no publicly available records of recent significant changes or appointments within Beyond20's leadership team.

Competitor Profile

Market Insights and Dynamics

The ITSM consulting and training market is characterized by rapid technological advancements and a growing emphasis on digital transformation. Organizations are increasingly seeking solutions that enhance operational efficiency and service delivery.

Competitor Analysis

Beyond20 faces competition from several established firms, including:

Learning Tree International: A global provider of IT training and professional development services.

GP Strategies Corporation: Specializes in learning and performance solutions, including ITSM consulting.

Deloitte: A multinational professional services network offering a wide range of consulting services, including ITSM.

Global Knowledge: Provides IT and business skills training, including ITSM courses.

Strategic Collaborations and Partnerships

Beyond20 has established significant partnerships to enhance its service offerings:

ServiceNow: Achieved Elite Partner status, enabling access to advanced resources and support.

Microsoft: Achieved Microsoft Gold Partner Competency in Project and Portfolio Management, demonstrating expertise in Microsoft's project management solutions.

Bomgar: Partnered to offer secure remote support solutions, enhancing service delivery capabilities.

Operational Insights

Beyond20's strategic collaborations strengthen its market position by expanding its service capabilities and enhancing its competitive edge in the ITSM consulting and training market.

Strategic Opportunities and Future Directions

Strategic Roadmap

Beyond20 is focused on expanding its service offerings, enhancing technological capabilities, and strengthening partnerships to drive growth and deliver value to clients.

Future Business Directions

The company aims to leverage its expertise to support organizations in their digital transformation journeys, offering comprehensive ITSM solutions that align with evolving business needs.

Opportunities for Expansion

Beyond20 has opportunities to expand its reach by targeting new industries, enhancing its service portfolio, and exploring international markets to drive growth.

Current Strengths

Beyond20's strengths include its strategic partnerships, experienced leadership team, and a strong track record of delivering successful ITSM solutions, positioning the company well to achieve its future objectives.