Company Research Report: BigChange
Company Overview
Name
BigChange
Mission of the Company
BigChange aims to transform the field service sector using highly customizable software that facilitates planning, management, scheduling, and tracking of work, thereby improving efficiency, sustainability, profitability, and service delivery for their customers.
Year of Foundation and Founding Individual
BigChange was founded in 2013 by Yorkshire-based entrepreneur Martin Port.
Key People in the Company
- Martin Port: Founder
Headquarters
The company is based in the United Kingdom.
Number of Employees
- No specific information is available.
Revenue
- Annual revenue growth is reported at 46%.
Recognitions
- BigChange has achieved multiple recognitions, such as being named the British Business Enabler of the Year, reflecting its significant impact and performance in the industry.
What is the Company Known For?
BigChange is renowned for offering an all-in-one business solution that empowers field service industries by providing tools for efficient job management, operational visibility, and reducing administrative burdens.
Products
Overview of Products
BigChange offers a comprehensive job management software that integrates various functionalities to enhance business operations in the field service sector.
High-Level Description of Products
BigChange's platform covers all essential functionalities needed by field service businesses in one system. It incorporates:
- CRM
- Job Scheduling
- Financial Management
- Job Sheets
- Mobile App
- Vehicle Tracking
- Business Intelligence
Key Features of Each Product
- CRM: Provides a 360° view of every customer, site, and contract, simplifying call handling and enquiries.
- Job Scheduling: Optimizes workforce allocation, reducing costs associated with job scheduling.
- Invoices: Facilitates fast and accurate work invoicing to improve cash flow and financial management.
- Tracking: Live fleet tracking for efficient resource management and customer updates.
- Mobile App: Enables engineers to receive job information digitally with access to job histories and site notes.
- Risk Assessment and Worksheets: Ensures compliance and captures crucial data through digital job management.
- Customer Portal: Lets customers request jobs, track progress, and access job cards easily.
- ETA Alerts and Booking Confirmations: Keeps customers informed about estimated arrival times and sends automatic booking confirmations.
Recent Developments
Recent Developments in the Company
BigChange recently became part of the Simpro Group Family, expanding its reach and capabilities in the job management software sector.
New Products Launched
- No specific information about new products launched.
New Features Added to Existing Products
- Enhanced customer engagement features such as ETA alerts and calendar invites for scheduling, helping improve appointment management and customer satisfaction.
New Partnerships
- BigChange joined the Simpro Group Family, marking a significant partnership accolade for the company.
Additional Information
- Support: BigChange offers 24/7 UK-based support known as the "RoadCrew" customer service team ensuring round-the-clock assistance.
- Industry Reach: Trusted by over 2,200 field service businesses in sectors such as plumbing, heating, fire & security, electrical contracting, etc.
Contact Information
- Phone: 0113 457 1000
- Location: United Kingdom
Conclusion
BigChange positions itself as a leader in transforming field service operations through robust, integrated software solutions. As part of the Simpro Group Family, it continues to extend its impact on the industry, combining technological innovation with strong customer support to drive growth and efficiency for its users.
