Bill Gosling Outsourcing Company Report
Company Overview
- Name: Bill Gosling Outsourcing
- Mission: To empower businesses to deliver extraordinary customer experiences. They strive to elevate client operations and deliver exceptional value by being a cornerstone of success and driving the client’s achievements to new heights. Their mission emphasizes innovation, operational excellence, and a commitment to pushing beyond the bottom line.
- Founded: 1955
- Founders: No information is available
- Key People: No information is available
- Headquarters: No information is available
- Number of Employees: No information is available
- Revenue: No information is available
- What the Company is Known For: Bill Gosling Outsourcing is known for providing tech-enabled BPO solutions, particularly within the contact center industry. They have expertise in account receivables management and customer service, focusing on delivering trust, transparency, and agile solutions.
Products
- Professional Services: Advanced solutions in Business Intelligence, Business Process Management, CX Management, and Call Center Benchmarking.
- NEQQO: Combines human expertise with technology for speech and analytics for service delivery.
- GooseTek: Enhances communication via automated systems and cutting-edge software.
- B2B Collections Platform: Manages and recovers unpaid invoices while maintaining relationships.
- Learning and Content Development: Provides customized training programs for skill development.
- Workforce Management Solution: Comprehensive management solutions from scheduling to performance tracking.
- Account Receivables Management: Efficient debt recovery while maintaining brand reputation.
- Customer Experience Services: Focused on enhancing customer interactions across all touchpoints.
- Sales and Acquisition Services: Assists in acquiring new customers and enhancing customer success.
- Data Excellence: Provides customized services for the e-commerce value chain.
- Quality Services: Dedicated to improving global quality assurance.
Recent Developments
- Platinum Award 2024: Received Canada’s Best Managed Companies Platinum Award for excellence, innovation, and business performance. This award highlights their commitment to operational excellence and their employees' contributions.
- Expansion in Costa Rica: Expanded services in Costa Rica to deliver more services to Canadian clients across various industries including fintech, banking, e-commerce, and automobile sectors.
- Acquisition of MattsenKumar: Acquired the India-based company MattsenKumar, which enhances their offerings in third-party contact center quality services, data analytics, and business/knowledge process outsourcing.
This report provides a comprehensive view of Bill Gosling Outsourcing, focusing on their mission, products, and recent developments in the company.
