Bird Company Research Report



Company Overview



Name


Bird

Mission of the Company


Bird aims to help marketing, service, and engineering teams create personalized interactions that drive customer growth.

Founded


No information is available

Founders


No information is available

Key People


- Robert Vis, Founder and CEO
- René Feiner, Co-Founder
- Bob Violier, Co-Founder
- Ihab Matta, Co-Founder
- Adriaan Mol, Co-Founder

Headquarters


Amsterdam, Netherlands

Number of Employees


500+ employees

Revenue


No information is available

Known For


Bird is known for its AI-powered Customer Relationship Management (CRM) platform, which helps businesses manage marketing, customer service, and payments across popular channels such as Email, SMS, and WhatsApp.

Products



Marketing Cloud


- Description: AI-first marketing automation for SMS, Email, RCS, and WhatsApp
- Key Features:
- Journeys: Real-time smart workflows
- Segmentation: Machine learning for precise audience targeting
- Omnichannel: Contextual automation across active channels
- Chatbots: Tailored suggestions based on customer data
- Popups: Behavior-targeted capture for multiple channels
- Templates: Advanced algorithm-enabled messaging
- Reporting: Detailed insights for optimization

Service Cloud


- Description: AI-driven customer support solutions
- Key Features:
- Chatbots: 24/7 intelligent agents for customer issues
- Shared inbox: Unified inbox for multiple channels
- Workflows: Automate routine tasks
- Live chat: Instant assistance with recommendations
- Social: Context-aware responses on social channels
- Phone: AI-driven call summaries and analytics
- Insights: Detailed reports on various metrics

Payments Cloud


- Description: Secure payment acceptance across channels
- Key Features:
- One-click checkouts: Single click purchases
- Currencies: Supports over 160 currencies
- Recurring payments: Auto-charge plans
- Acceptance, fraud, and risk management: Confident transaction facilitation
- Payment links: Customizable for multiple transaction types

Developers Cloud


- Description: Scalable APIs for Email, SMS, WhatsApp, etc.
- Key Features:
- Libraries for popular programming languages
- Detailed error logs
- APIs for messaging, calling, and notifications
- Customer data APIs for personalized interactions

Recent Developments



New Products Launched


- Bird CRM: An integrated platform offering marketing, customer service, and payments
- Bird Pay: Features enabling secure payment collection and multi-currency transactions

New Features Added


- AI-driven Insights and Reporting: Enhanced analytics for all Clouds
- Flow Builder in Marketing Cloud: Integrated with WhatsApp to run promotional campaigns
- Smart Audience Building: AI-based audience segmentation for personalized marketing

Partnerships


- Airwallex: Powers global payments infrastructure

Conclusion


Bird continues to pioneer in providing comprehensive CRM solutions by integrating AI across its suite of products, focusing on enabling efficient and personalized customer interactions. Their recent launches and strategic partnerships are aimed at expanding their capabilities in marketing, customer service, and payment processing.