Bird Company Research Report

Company Overview

Name

Bird

Mission of the Company

Bird aims to help marketing, service, and engineering teams create personalized interactions that drive customer growth.

Founded

No information is available

Founders

No information is available

Key People

Robert Vis, Founder and CEO

René Feiner, Co-Founder

Bob Violier, Co-Founder

Ihab Matta, Co-Founder

Adriaan Mol, Co-Founder

Headquarters

Amsterdam, Netherlands

Number of Employees

500+ employees

Revenue

No information is available

Known For

Bird is known for its AI-powered Customer Relationship Management (CRM) platform, which helps businesses manage marketing, customer service, and payments across popular channels such as Email, SMS, and WhatsApp.

Products

Marketing Cloud

Description: AI-first marketing automation for SMS, Email, RCS, and WhatsApp

Key Features:

Journeys: Real-time smart workflows

Segmentation: Machine learning for precise audience targeting

Omnichannel: Contextual automation across active channels

Chatbots: Tailored suggestions based on customer data

Popups: Behavior-targeted capture for multiple channels

Templates: Advanced algorithm-enabled messaging

Reporting: Detailed insights for optimization

Service Cloud

Description: AI-driven customer support solutions

Key Features:

Chatbots: 24/7 intelligent agents for customer issues

Shared inbox: Unified inbox for multiple channels

Workflows: Automate routine tasks

Live chat: Instant assistance with recommendations

Social: Context-aware responses on social channels

Phone: AI-driven call summaries and analytics

Insights: Detailed reports on various metrics

Payments Cloud

Description: Secure payment acceptance across channels

Key Features:

One-click checkouts: Single click purchases

Currencies: Supports over 160 currencies

Recurring payments: Auto-charge plans

Acceptance, fraud, and risk management: Confident transaction facilitation

Payment links: Customizable for multiple transaction types

Developers Cloud

Description: Scalable APIs for Email, SMS, WhatsApp, etc.

Key Features:

Libraries for popular programming languages

Detailed error logs

APIs for messaging, calling, and notifications

Customer data APIs for personalized interactions

Recent Developments

New Products Launched

Bird CRM: An integrated platform offering marketing, customer service, and payments

Bird Pay: Features enabling secure payment collection and multi-currency transactions

New Features Added

AI-driven Insights and Reporting: Enhanced analytics for all Clouds

Flow Builder in Marketing Cloud: Integrated with WhatsApp to run promotional campaigns

Smart Audience Building: AI-based audience segmentation for personalized marketing

Partnerships

Airwallex: Powers global payments infrastructure

Conclusion

Bird continues to pioneer in providing comprehensive CRM solutions by integrating AI across its suite of products, focusing on enabling efficient and personalized customer interactions. Their recent launches and strategic partnerships are aimed at expanding their capabilities in marketing, customer service, and payment processing.