Company Research Report: Birdeye Inc.



Company Overview



Name


Birdeye Inc.

Mission of the Company


Birdeye's mission is to help businesses thrive in the digital world by enabling them to get found online, improve their reputation, and manage their social presence with the power of AI.

Founded


2012

Founders


- Naveen Gupta
- Neeraj Gupta

Key People


- Naveen Gupta, Co-Founder & CEO
- David Lehman, President, GTM
- Neeraj Gupta, Co-Founder & President, R&D
- Yang Chao, CFO
- Deepak Bahree, CMO
- Anil Panguluri, SVP of Product
- Tiffany Humphrey, SVP, People
- Pietro Consavari, VP of Design & PLG
- Ameya Virkar, VP of Engineering
- Kamal Joshi, VP of Engineering

Headquarters


2479 E. Bayshore Road, Suite 188, Palo Alto, CA 94303

Number of Employees


400+

Revenue


No information is available.

Known For


Birdeye is known for being an all-in-one customer experience platform that helps over 150,000 businesses to attract new leads, convert them into customers, and enhance customer experience through AI-powered solutions.

Products



Reviews AI


- Description: Automates the generation and management of online reviews.
- Key Features:
- Auto-generation of reviews.
- AI-replies to reviews.
- Deep insights into customer sentiment.
- Competitor benchmarking.

Social AI


- Description: Manages social media presence and customer engagement across locations.
- Key Features:
- Create and schedule social posts with AI.
- Manage social presence across multiple locations.
- Seamless customer engagement.

Listings AI


- Description: Increases visibility in local search by building comprehensive business profiles.
- Key Features:
- Local SEO.
- Compelling business profiles.
- Competitive outranking.

Surveys AI


- Description: Collects and analyzes customer feedback.
- Key Features:
- AI-driven sentiment analysis.
- Actionable insights.
- Enhanced customer experience.

Insights AI


- Description: Provides targeted recommendations and benchmarking for growth.
- Key Features:
- Sentiment measurement and benchmarking.
- Data-driven insights.
- Growth recommendations.

Competitors AI


- Description: Analyzes competitors to provide a market edge.
- Key Features:
- Competitor benchmarking.
- Advanced analysis tools.

Chatbot AI


- Description: Engages website visitors with intelligent chat.
- Key Features:
- AI-driven visitor engagement.
- FAQ responses.
- Efficiency improvements.

Messaging AI


- Description: Streamlines customer communication across various channels.
- Key Features:
- Unified inbox for messaging.
- Multi-channel communication.
- AI-enhanced messaging.

Referrals


- Description: Optimizes referral campaigns.
- Key Features:
- Large-scale digitization of referral campaigns.
- Identification of best advocates.
- Easy referral processes.

Mass Texting


- Description: Sends personalized text messages at scale.
- Key Features:
- High-conversion text messages.
- Single inbox for text responses.

Payments


- Description: Simplifies payment processes.
- Key Features:
- Text, scan, and card reader payments.
- Integrated website payments.

Appointments


- Description: Manages and reduces no-shows for appointments.
- Key Features:
- Automated appointment scheduling.
- No-show reduction.

Recent Developments



Recent Developments


1. Launch of Social for Local Businesses: Birdeye launched a new social platform designed specifically for local businesses.
2. AI-Powered Solutions: Introduction of innovative AI solutions to improve brand rankings and customer reputation.
3. Integration Announcements:
- Integration with D4Web (Drental4Web).
- Integration with RxWorks.
- Integration with RealGreen.
- Integration with Core Practice.
- Integration with PropertyMe.
- Integration with Ultimo Dental.
- Integration with Filevine.

New Features Added


1. Introducing Reseller-level Listings: New capabilities for managing listings at the reseller level.
2. Best Times to Post: Feature introduced to optimize social media post timings for maximum engagement.

New Partnerships


1. Google Partnership Extension: Birdeye extended its partnership with Google to transform digital customer experiences with Google AI.

Observations


No information is available.

Financial Performance and Projections


No information is available.




This comprehensive research report covers various aspects of Birdeye Inc., providing detailed insights into the company's mission, leadership, product offerings, and recent developments.