Booxi Market Research Report

Company Overview

• Name: Booxi

• Mission: To make commerce more human, Booxi transforms the way brands engage with customers by creating rich, personalized experiences that foster informed purchasing decisions and build lasting relationships.

• Founded: 2013

• Founders: Elie Perez (Co-founder & CEO), Daniel Laplante (Co-founder & CPO)

• Key People:

• Elie Perez, Co-founder & CEO

• Daniel Laplante, Co-founder & CPO

• Julie Morissette, CFO

• Charles St Laurent, Software Development Director

• Bertrand de Buyer, Head of Sales

• Jean-Baptiste Herlem, Marketing Director

• Jake Lembourg, Implementation Team Leader

• Simon Lafortune, Product Director

• Headquarters: Montreal, Canada and Paris, France

• Number of Employees: 45

• Revenue: No information is available

• Known For: Booxi is recognized as the preferred enterprise appointment and event management solution, empowering brands to deliver personalized and impactful customer experiences at scale.

Products

• One-to-One Appointment: Provides personalized experiences with individual appointments tailored to meet customer needs.

• Event & Group Booking: Facilitates seamless management of events and group bookings.

• Expert Consultation: Connects customers with brand experts for personalized advice and trust-building.

• Paid Service: Offers premium services with flexible paid booking options.

• Workshop & Classes: Hosts workshops and classes to provide educational experiences.

• Virtual Appointment: Expands reach with virtual appointments accessible from anywhere.

• Personal Shopper: Provides personalized shopping experiences with dedicated personal shopper services.

• E-Reservation: Streamlines the reservation process for hassle-free client experience.

• After-Sales Services: Supports customers beyond purchase for satisfaction and continued engagement.

• Live Shopping: Bridges online and in-store interactions with live shopping sessions.

Key Features

• Omnichannel Booking: Instant appointment scheduling available via multiple channels (websites, mobile apps, social media, SMS).

• Real-time Availability: Provides real-time booking with instant visibility of available staff and resources.

• Flexible Scheduling: Features rules-based scheduling tailored to operational needs.

• Centralized Deployment: Enables rapid and centralized deployment across store networks.

• Complete Customization: Aligns booking experience with the brand’s identity.

• Integration and Security: Seamlessly integrates with existing systems with strong data security measures.

Recent Developments

• Recent Developments: Booxi continues to enhance its features and customer engagement capabilities, supported by integration and analytics.

• New Products or Features:

• Enhanced analytics & reporting capabilities including Google Analytics integration.

• Automated reporting for strategic decision-making with data analytics.

• Partnerships: Collaborated with several high-profile brands like Clarins North America, Christian Louboutin, Printemps Group, and Decathlon Canada to improve retail experiences and operations.

This report highlights the core elements of Booxi’s market presence and innovative advances, showcasing their dedication to transforming customer interaction in retail environments.