Bowtie Solutions: Company Profile

Background

Overview

Bowtie Solutions, established in April 2023 and headquartered in Charlotte, North Carolina, is a service Business Development Center (BDC) partner specializing in the automotive industry. The company offers tailored inbound call management, custom outbound campaigns, and comprehensive service BDC support to automotive dealerships and repair facilities. By managing client calls and customer outreach, Bowtie Solutions aims to enhance service revenue and customer retention.

Mission and Vision

Bowtie Solutions is committed to assisting automotive businesses in maintaining full service schedules and maximizing profitability. The company strives to be a trusted partner by delivering customized solutions that address the unique needs of each dealership, thereby eliminating overhead and management challenges.

Industry Significance

In the competitive automotive sector, efficient call management and customer engagement are crucial for sustaining service operations and profitability. Bowtie Solutions addresses this need by providing specialized services that allow dealerships to focus on core activities while ensuring consistent customer communication.

Key Strategic Focus

Core Objectives

Inbound Call Management: Ensuring no missed calls and capturing all potential service opportunities.

Outbound Customer Engagement: Implementing proactive campaigns to retain existing customers and attract new ones.

Comprehensive Service BDC Support: Offering end-to-end solutions to streamline service department operations.

Areas of Specialization

Bowtie Solutions specializes in providing service BDC support tailored specifically for the automotive industry, including:

Automotive Dealerships: Enhancing service department efficiency and customer satisfaction.

Independent Repair Facilities: Optimizing service operations and customer communication.

RV Dealerships: Providing specialized support for RV service departments.

Key Technologies Utilized

The company leverages advanced technologies such as omnichannel communication platforms and AI-driven solutions to manage calls and customer interactions effectively. These technologies enable seamless integration with dealership systems and enhance operational efficiency.

Primary Markets Targeted

Bowtie Solutions primarily serves the automotive sector, focusing on:

Automotive Dealerships: Both large and small dealerships seeking to improve service department performance.

Independent Repair Facilities: Businesses aiming to enhance customer engagement and service scheduling.

RV Dealerships: Specialized support for recreational vehicle service operations.

Financials and Funding

Funding History

As of the latest available information, Bowtie Solutions has not publicly disclosed specific details regarding its funding history, total funds raised, or recent funding rounds. The company continues to focus on expanding its services and client base within the automotive industry.

Utilization of Capital

While specific utilization details are not publicly available, it is anticipated that any raised capital would be directed towards:

Technology Development: Enhancing communication platforms and AI capabilities.

Market Expansion: Broadening service offerings to additional automotive sectors.

Operational Scaling: Increasing capacity to manage a growing client base.

Pipeline Development

Key Services Offered

Overflow Inbound Call Management: Ensuring all incoming calls are answered promptly, reducing missed opportunities.

Complete Inbound Call Management: Providing full-service call handling to allow dealership staff to focus on in-person customer interactions.

Custom Outbound Campaigns: Designing tailored campaigns to engage customers and promote services.

Turnkey Service BDC: Offering a comprehensive solution to manage all aspects of the service BDC, from scheduling to customer follow-up.

Target Conditions and Timelines

Bowtie Solutions aims to address common challenges faced by automotive service departments, including:

High Call Volumes: Implementing systems to manage increased call traffic efficiently.

Customer Retention: Developing strategies to maintain and grow the existing customer base.

Operational Efficiency: Streamlining processes to reduce overhead and improve service delivery.

Anticipated Milestones

The company plans to achieve:

Expansion of Service Offerings: Introducing new services tailored to emerging needs within the automotive industry.

Geographic Growth: Extending services to additional regions and markets.

Technological Advancements: Integrating advanced AI and machine learning tools to enhance service capabilities.

Technological Platform and Innovation

Proprietary Technologies

Bowtie Solutions utilizes proprietary communication platforms that integrate seamlessly with dealership systems, ensuring efficient call management and data synchronization.

Significant Scientific Methods

The company employs AI-driven algorithms to analyze customer interactions, predict service needs, and optimize scheduling, thereby enhancing customer satisfaction and operational efficiency.

Leadership Team

Key Executives

Kristin Dillard: President and Founder of Bowtie Solutions. As the owner of Team Automotive Group, Dillard brings extensive experience in the automotive industry, particularly in dealership operations and customer service.

Matt Raymond: Chief Operating Officer. Raymond has a background in automotive dealership management and has been instrumental in developing and scaling Bowtie Solutions' service offerings.

Holly Arona: Vice President of Client Success. With over two decades of experience in automotive retail and digital innovation, Arona focuses on enhancing client relationships and service delivery.

Kerry Cave: Vice President of Sales. Cave brings expertise in digital retailing and sales strategy, contributing to the company's growth and market presence.

Leadership Changes

In April 2025, Bowtie Solutions expanded its leadership team by appointing Holly Arona and Kerry Cave as Vice Presidents, strengthening its capabilities in client success and sales.

Competitor Profile

Market Insights and Dynamics

The automotive service BDC market is characterized by increasing demand for efficient call management and customer engagement solutions. Dealerships are seeking specialized services to handle high call volumes and improve customer retention, presenting growth opportunities for companies like Bowtie Solutions.

Competitor Analysis

Key competitors in this space include:

CallRevu: Offers call management solutions tailored for automotive dealerships.

Automotive Call Center: Provides inbound and outbound call services for the automotive industry.

DealerOn: Specializes in digital marketing and call management solutions for dealerships.

These competitors offer similar services but may differ in technological integration, service customization, and market reach.

Strategic Collaborations and Partnerships

In February 2026, Bowtie Solutions partnered with Toma, a leader in AI agent technology for automotive dealerships, to enhance call handling by integrating AI with human support. This collaboration aims to provide dealerships with greater control over service conversations, improving efficiency and customer experience.

Operational Insights

Bowtie Solutions differentiates itself by offering industry-specific solutions developed by professionals with firsthand experience in automotive dealership operations. This approach ensures that services are tailored to meet the unique challenges of the automotive sector, providing a competitive edge in the market.

Strategic Opportunities and Future Directions

The company plans to expand its service offerings to include additional automotive sectors, such as commercial vehicle dealerships and specialty service centers. By leveraging technological advancements and strategic partnerships, Bowtie Solutions aims to enhance its market position and continue delivering value to its clients.