Company Research Report: Bright Pattern, Inc.
Company Overview
- Name: Bright Pattern, Inc.
- Mission of the Company: To create the most powerful, innovative, and easy-to-use cloud contact center.
- Founded: No information is available on the founding year.
- Founders: Konstantin Kishinsky, CTO.
- Key People:
- Michael McCloskey - CEO & President
- Konstantin Kishinsky - Founder & CTO
- Sergey Menshikov - VP of Product Management
- Headquarters: San Francisco, California, United States.
- Number of Employees: No information is available.
- Revenue: No information is available.
- What the Company is Known For:
- Highest-rated omnichannel contact center platform
- Fastest time to deploy in the industry
- Only company providing a mobile app enabling omnichannel connections
Products
Omnichannel Cloud Contact Center Software
- High-Level Description:
Bright Pattern offers a comprehensive, cloud-based software platform designed to facilitate omnichannel communication across various digital and voice channels with integrated quality management.
- Key Features:
- Omnichannel Communications: Seamless, personalized communication across voice, video chat, email, SMS, chat, and messengers using AI and bots.
- Omnichannel Quality Management: AI-powered capabilities ensuring quality interactions across all channels.
- Omni-Enterprise CX™: Mobile app enabling complete agency and user experience for omnichannel communications.
- Integrations: Supports powerful out-of-the-box integrations and RESTful APIs with major CRMs and IT systems.
Popular Integrations
Bright Pattern seamlessly integrates with various CRM systems to personalize the customer experience:
- Salesforce
- Microsoft Dynamics
- Zendesk
- Oracle Service Cloud
- Hubspot
- Zoho
Recent Developments
- New Business Entity in India (April 16, 2024): Bright Pattern established a new entity to unlock the Indian customer experience market with AI-driven solutions.
- Partnership with Arthur Lawrence (February 28, 2024): Strategic partnership aimed to enhance customer experience transformations.
- Microsoft Teams Certification (February 13, 2024): Bright Pattern received official certification for Microsoft Teams, ensuring reliable and secure contact center solutions.
- Partnership with emt Distribution (January 31, 2024): Collaboration with this distributor enhances Bright Pattern's market presence.
- Grupês Partnership in EMEA (January 31, 2024): Expansion in the European market with Portuguese provider Grupês, focusing on robust industry solutions.
- Comways Partnership (November 14, 2023): European expansion with Comways, aiming to deliver omnichannel software solutions.
Awards and Recognition
- Rated #1 Contact Center Software Provider by TrustRadius.
- Recognized by Gartner Software Advice as a CCaaS Leader for three consecutive years.
- Recognized by Omdia as "Company to Watch" with accolades for platform functionality and hosting reliability.
- Runner-up for “Cloud-Based CX Solution of the Year” and finalist for “Omnichannel Solution of the Year” at CCW Excellence Awards.
Customer Success Stories
- Officeworks, Australia: Enhanced customer experience across all stores.
- Telikom Ltd: Transitioned cloud contact center with Microsoft Teams integration.
- Sun Country Airlines: Enabled omnichannel communication for robust customer service.
- Hurtigruten: Improved customer experience for international travelers with omnichannel software.
Summary
Bright Pattern continues to excel as a leader in omnichannel cloud contact center software, driven by innovation and integration capabilities, and reinforced by its strategic partnerships and industry recognition. The company is committed to providing superior customer experiences with rapid deployment capabilities, enabling businesses worldwide to maintain seamless communication and quality management.
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