Company Research Report: Brillion
Company Overview
- Name: Brillion
- Mission of the Company: To power a sustainable future by providing software solutions that empower energy providers to enhance customer engagement and participation, thereby driving a clean energy future.
- Founded By: No information is available.
- Key People:
- Jon Ezrine, CEO
- Mike Boisvert, CFO
- Lamar Torrence, VP of People
- Mitch Bradley, Chief Revenue Officer
- Joe Hsu, VP of Customer
- Bill Phelan, Chief Product Officer
- Jonathan Kleinman, VP of Utility Innovation and Policy
- Nishaant Sangaavi, VP of Strategic Sales and Partnerships
- Headquarters: No information is available.
- Number of Employees: No information is available.
- Revenue: The company helps save $21.5 million per year through its solutions.
- What the Company is Known For: Known for its end-to-end utility customer engagement platform that empowers energy providers to transform customer relationships into true partnerships, enhancing communication and fostering a culture of energy efficiency.
Products
Brillion offers a suite of products designed to enhance utility customer engagement:
1. Brillion Engage
- High-Level Description: A comprehensive communication platform that uses AI and behavioral science to craft personalized video messages for utility customers, aiming to grab attention and improve engagement.
- Key Features:
- Personalized Video Management
- Energy Summary Videos
- Alerts and Forecasts
2. Brillion Educate
- High-Level Description: A platform aimed at educating customers on energy savings using tools such as calculators, virtual audits, and self-serve tutorials.
- Key Features:
- Self-serve educational content
- Personalized calculators
- Virtual audits
3. Brillion Fulfill
- High-Level Description: A solution to streamline utility program delivery and rebate reimbursements, with real-time updates and automated tracking.
- Key Features:
- Automated workflows for rebates
- Real-time status updates for customers
- Tailored program management workflows
Recent Developments
- Recent Developments in the Company: Brillion has refreshed its focus on ensuring utilities can connect effectively with customers through its suite of products, fostering a more sustainable energy approach.
- New Products Launched: No specific new products were mentioned.
- New Features Added to Existing Products: The recent integration of AI and behavioral science in Brillion Engage to improve personalized communication.
- New Partnerships: Brillion is composed of four companies that united to form a consolidated offering in utility customer engagement.
Additional Highlights
- Utility Impact:
- Serves 150 utility customers across the U.S. and Canada.
- Has applications that save over 2,000 GWh annually.
- Case Study Highlights:
- CoServ increased their J.D. Power score by 33 points in Communications and Customer Care.
- Eversource optimized its program rollover process, saving time and reducing human error.
- Alliance for Water Efficiency members achieved 6X faster processing times on efficiency program rebates.
- Impact on Energy Efficiency: Brillion has identified significant energy savings metrics including 1.5 million equivalent megawatt hours (eMWh) or $123 million of energy savings identified.
Brillion leverages its comprehensive platform to ensure that utilities can enhance communication and engagement, meeting both regulatory obligations and customer expectations effectively.
