Company Research Report: Broadly Inc.
Company Overview
Name: Broadly Inc.
Mission: To help local businesses provide revolutionary AI-powered software that enhances customer interaction and experience.
Founded: No information is available
Founders: No information is available
Key People: No information is available
Headquarters: 548 Market St Suite 59118, San Francisco, CA 94104
Number of Employees: No information is available
Revenue: No information is available
Known For: Providing AI-powered customer engagement and reputation management solutions for local businesses.
Products
Overview
Broadly Inc. offers a suite of AI-powered software products designed to help local businesses attract, convert, and retain customers effectively.
Reviews
Broadly enables companies to collect reviews from customers across platforms like Google, Facebook, Yelp, Nextdoor, and TripAdvisor to improve their reputation management.
Key Features:
- Automated review requests via SMS and email
- Customizable request messages
- Review response portal
- Customer sentiment tracking
- Reputation management dashboard
Local SEO
Aimed at increasing the online visibility of businesses through advanced SEO tools.
Key Features:
- Local SEO search grid
- Reporting on up to 15 keywords
- Weekly keyword refresh rate
- Keyword suggestions
- Google Business Profile insights
- Citations reporting
Social Media Manager
Tools to streamline social media content management and engagement.
Key Features:
- All-in-one composer for creating content
- AI-powered content and image generator
- Ready-to-post content library
- Post scheduler
- Mobile-friendly
- Reporting & analytics
- Consolidated social engagement dashboard
Inbox
Centralized management of customer communication across multiple channels.
Key Features:
- SMS text messaging and email
- Customer and lead contact profiles
- Multi-location inbox
- Lead source tracking
- Templated messages
- Option to assign, snooze, or follow conversations
- Complete message history
Web Chat
AI-assisted web chat that engages website visitors and converts them into customers.
Key Features:
- Easy install
- Automated engagement
- Customizable greetings
- Company-branded chat box
- Lead pre-qualification
- Real-time notifications
- SMS text message capabilities
- TCPA compliant
Campaigns
Tools for automated and scalable outreach for customer engagement and sales growth.
Key Features:
- Multi-step text and email campaigns
- AI-powered content generation
- Customizable templates
- Curated recipient lists
- Engagement tracking
- Campaign performance reporting
Websites
Modern, responsive website design services to improve customer experience and drive growth.
Key Features:
- SEO optimized
- Easy self-edit portal
- Quarterly design time
- Annual redesign (for premium plans)
ADA Compliance
Ensures business websites are compliant with accessibility laws and optimized for a broader audience.
Key Features:
- Automated detection and fixing of accessibility issues
- Customizable interface for different accessibility needs
- Legal risk mitigation
Recent Developments
New Products
- Quotes & Invoices Features (Feb 2023): Broadly launched new features to streamline payables for local service businesses.
- Social Media Manager Updates: Launched AI-powered content creation and multi-platform posting.
Features Added to Existing Products
- AI-assisted Web Chat: Enhanced to include customizable greetings and pre-configured AI responses.
- Campaigns: Expanded to include multi-step campaigns and AI-generated content.
New Partnerships
- Bosch Automotive Aftermarket: Enhances the customer experience for auto repair end-users.
- Gingr: Integrated with Gingr to automate review requests for customers.
"Broadly has been recognized as one of the best places to work by Built In for 2023."
Overall, Broadly Inc. continues to innovate and expand its services to help local businesses enhance their customer management and experience.
