Broadvoice Company Research Report

Company Overview

• Name: Broadvoice

• Mission: To inspire meaningful human connections through cloud-based communication solutions that personalize interactions and empower users to connect brilliantly no matter where they are.

• Founded: No information is available

• Founders: No information is available

• Key People:

• Jim Murphy, Chief Executive Officer

• Sam Ghahremanpour, President

• João Camarate, Chief Technology Officer

• Rui Marques, CEO of GoContact

• Roger Blanchette, Chief Financial Officer

• George Mitsopoulos, Chief Operating Officer

• Kim McLachlan, SVP of Sales & Marketing

• Headquarters: No information is available

• Number of Employees: No information is available

• Revenue: No information is available

• Known For: Broadvoice is known as a growing cloud-based communication company, providing scalable solutions for business communications, customer experience enhancements, and unified communications, primarily targeting small and mid-market enterprises.

Products

Business Communications

1. Business Phone System

• Description: A VoIP-based business phone service allowing seamless communication across devices.

• Key Features: Video conferencing, team messaging, SMS, fax, and a singular number across devices.

2. Video and Collaboration

• Description: Tools for enhanced business communication and collaboration via video formats.

• Key Features: Video conferencing and integrated chat options to facilitate remote interactions.

3. Business Texting

• Description: A platform for business texting enhancing customer and team engagement.

• Key Features: One-to-one or one-to-many text messaging, with real-time management and automation capabilities.

4. Call Center

• Description: Solutions designed to manage and optimize call center operations.

• Key Features: Omnichannel support, contact center AI, workforce management, and smart scripting.

5. SIP Trunking

• Description: Modernizes phone systems through cloud calling, leveraging existing internet connections.

• Key Features: Retains existing hardware, offers cost-effective cloud solutions, and simplifies management through a single dashboard.

Customer Experience

1. Cloud Contact Center

• Description: An omnichannel platform that enhances customer experience and operational efficiency.

• Key Features: Low-code architecture, AI capabilities, personalized interactions, and flexible pricing for budget alignment.

2. Omnichannel

• Description: Unified support across multiple communication channels.

• Key Features: Seamlessly connects various channels for consistent customer experience.

3. Contact Center AI

• Description: New AI-driven solutions to optimize contact center processes.

• Key Features: Improved agent efficiency and enriched customer interaction.

4. Workforce Management (New)

• Description: Tools for managing workforces efficiently.

• Key Features: Features aimed at enhancing productivity and scheduling.

5. Smart Scripting

• Description: Scripting tools to streamline agent interactions.

• Key Features: Customizable scripting for improved communication and client interaction.

6. Dialer

• Description: Optimizes outbound call processes through automation.

• Key Features: Automates dialing tasks to increase efficiency.

7. CXHub

• Description: Connection hub for business process outsourcing to enhance customer experiences.

• Key Features: Customizable services for contact centers to improve customer interactions.

Integrations

• Supported Integrations: Provides compatibility with third-party applications like Microsoft Teams, Salesforce, Zapier, and Webhooks for enhanced integration and seamless operations.

Recent Developments

• New Products Launched:

• CXHub for Partners: A new hub designed for partner collaboration and growth.

• New Features Added:

• Contact Center AI & Workforce Management: Introduction of AI tools for efficiency and new workforce management tools.

• Partnerships: Broadvoice continues collaboration with partners through the CXHub initiative, aiming to build collaborative solutions for enhanced customer experiences.

No information regarding specific recent partnerships or detailed revenue reports is provided.

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This report reflects the existing data available on Broadvoice and focuses on offering a comprehensive overview of its operations, products, and recent developments. Additional specific data such as founding details, revenue, and employee size was not available in the provided information.