BS&A Software Market Research Report
Company Overview
Name of the Company
BS&A Software
Mission of the Company
No explicit mission statement was provided, but BS&A Software is committed to delivering unparalleled service and continuous improvement of its municipal software solutions.
Founding Information
- Founded: 1987
- Founders: No specific founders were mentioned.
Key People in the Company
Recent executive appointments include:
- Kellie Kucik - Head of Payments
- Kelda Stetson - Chief Sales Officer
- Joe Ross - Chief Product Officer
Headquarters
- Location: 14965 Abbey Lane, Bath, MI 48808
Number of Employees
No information is available.
Revenue of the Company
No information is available.
What the Company is Known For
BS&A Software is known for providing specialized ERP software solutions exclusively for local governments with a focus on unparalleled customer service and product excellence.
Products
Financial Management
- Description: Cloud-Based Financial Management Suite offering modules such as General Ledger, Budgeting, and Accounts Payable.
- Key Features: Real-time financial insights, compliance security, strategic decision-making dashboards.
Human Resource Management
- Description: Cloud-Based HRM Suite that streamlines employee management tasks.
- Key Features: Employee self-service, payroll processing, efficiency in HR operations.
Utilities Management
- Description: Comprehensive suite for managing utility billing and customer services.
- Key Features: Mobile work order management, online bill pay, account management.
Community Development
- Description: Cloud-Based solution for managing all processes related to planning, zoning, and engineering.
- Key Features: Role-based access, digital form handling, GIS integration.
Assessing and Property Tax
- Description: Modular solutions for property assessment and tax management.
- Key Features: Shared database integration, secure access, cloud capability.
BS&A Online Services
- Description: Platform for public engagement with local government services.
- Key Features: 24/7 access, online bill pay, secure data handling.
Recent Developments
New Appointments
- BS&A Software has seen key changes in leadership positions with Kellie Kucik, Kelda Stetson, and Joe Ross taking on significant roles to steer company growth.
New Partnerships
- Partnership with Microsoft Azure for cloud infrastructure providing enhanced security and compliance.
Product Enhancements
- Introduction of automatic updates for all products via the cloud platform, ensuring users have access to the latest features without manual intervention.
Investments
- BS&A attracted growth investment from Serent Capital in May 2024 to further expand their offerings.
Customer Engagement and Feedback
- Implementing regular customer satisfaction surveys to gauge and improve software performance and customer service.
Market Expansion
- BS&A continues to serve over 2,100 local governments and boasts a 99% customer retention rate, demonstrating its strong market presence and customer loyalty.
This report concisely compiles the details derived from the available data about BS&A Software, focusing on critical aspects such as company specifics, product offerings, and recent developments in its market strategy and operations.
