BSI Business Systems Integration AG - Market Research Report
Company Overview
Name
BSI Business Systems Integration AG
Mission
No information is available.
Founded
1996 by No information is available.
Key People
- Markus Brunold - CEO
- Chris Rusche - Mitgründer und Verwaltungsrat
- Andreas Erfert - Copywriter & Content Marketing Specialist
- Inken Martens - Senior Marketing Managerin PR and Communications
- Sebastian Louis - Community Manager E&U
- Tido Meyer-Völcker - Community Manager AI
- Marco Bernasconi - Community Manager Banking
Headquarters
No information is available.
Number of Employees
> 500
Revenue
No information is available.
What is the Company Known For
BSI is known for providing comprehensive CRM and CX software solutions, specializing in digital customer relationship management across several industries, including Banking, Insurance, Retail, and Energy & Utilities.
Products
BSI Customer Suite
A unified platform consisting of several integrated products designed to streamline and enhance digital customer relationships across various industries.
BSI CDP (Customer Data Platform)
- Description: Central platform for comprehensive customer data management.
- Key Features:
- Consolidates data from multiple sources
- Ensures data quality and DSGVO-compliant data protection
BSI EIP (Enterprise Integration Platform)
- Description: Facilitates the integration of diverse IT systems within an organization.
- Key Features:
- Numerous connectors and interfaces
- Comprehensive monitoring and data traffic evaluation
BSI AI
- Description: AI solutions for enhanced decision-making and process automation.
- Key Features:
- Machine learning workflows for customer clustering and marketing automation
- Real-time insights and intelligent solutions
BSI Insight
- Description: Data insights and analytics platform.
- Key Features:
- Advanced analytics and visualizations
- Supports data-driven decisions
BSI CRM
- Description: Customer relationship management system focusing on operational efficiency.
- Key Features:
- Automates routine tasks
- Provides generative 360°-customer views
BSI CX (Customer Experience)
- Description: Enhances personalized customer interactions and experiences.
- Key Features:
- Trigger-based customer journey management
- Multichannel campaign execution
BSI Engage
- Description: Customer engagement platform focused on seamless interaction.
- Key Features:
- Video consultations and electronic signatures
- Self-services for online appointments
Recent Developments
Customer Summit 2024
- Description: Annual event for Sales, Marketing, and Service professionals in the DACH region.
- Date: November 2024
Partnerships & Expansions
- July 4, 2024: BSI gains new investor, Bregal Unternehmerkapital, to support customer-oriented growth strategy in Europe.
- May 15, 2024: Acquisition of Fintech riskine to enhance European presence and deepen product offerings.
New Product Releases
- BSI Release 24/1: Introduced new features, focusing on AI-enhanced functionalities and improved user experience.
- BSI Companion: AI-driven assistant integrated into the BSI Customer Suite, providing summarized information, text translations, and optimized responses in customer interactions.
Major Implementations
- May 10, 2024: Successfully completed one of Germany's largest data migrations for ADAC, migrating 30 million customer records over a single weekend.
- May 15, 2024: Announced the availability of the BSI Customer Suite in Italy, focusing initially on the Banking and Insurance sectors.
Awards & Recognitions
- July 15, 2024: BSI and SIGNAL IDUNA awarded the Eisenhut-Award for their outstanding CRM and sales software solutions.
Conclusion
BSI Business Systems Integration AG continues to uphold its reputation as a leading provider of CRM and CX software solutions, with strong commitments to AI integration, industry-specific customization, and comprehensive data management platforms. The recent developments, particularly their expansions and product enhancements, underline their strategic direction and capability to meet evolving market demands.