Market Research Report: CallSource
Company Overview
Name
CallSource
Mission of the Company
CallSource is dedicated to helping companies achieve unbounded success through advanced technology platforms, performance coaching, and responsive customer service.
Founded
No information is available
Founders
No information is available
Key People
- Elliot Leiboff - CEO
- Indra Chitre - President & Chief Financial Officer
- John Singer - Controller
- Jas Jackson - VP, Business Development & Professional Services
- Pogo Parr - President, CallSource Automotive
- Jason Scinocca - CTO (Chief Technology Officer)
Headquarters
5601 Lindero Canyon Road, Suite 210, Westlake Village, CA 91362
Number of Employees
No information is available
Revenue
No information is available
What the Company is Known For
CallSource is known for pioneering call tracking and offering expertise in call processing, real-time online reporting, personal coaching, increasing sales and appointments, and raising marketing ROI.
Products
Overview
CallSource offers a variety of products designed to enhance call handling capabilities and improve business performance.
Product Descriptions and Key Features
1. Call Management
- Key Features:
- Call tracking and analytics
- Real-time online reporting
- Advanced call processing
2. Performance Management
- Key Features:
- Staff performance analysis
- Personalized coaching
- Continuous improvement programs
3. Reputation Management
- Key Features:
- Management of online reputation
- Customer feedback analysis
- Review generation tools
4. Digital Management
- Key Features:
- Digital advertising analytics
- Online presence enhancement
- Real-time digital performance tracking
5. Vanity Phone Numbers
- Key Features:
- Easy-to-remember phone numbers
- Enhanced branding opportunities
- Toll-free options
Recent Developments
Recent Developments in the Company
No information is available
New Products Launched
No information is available
New Features Added to Existing Products
No information is available
New Partnerships
Voice for Pest: Partnership aimed at helping pest control companies track online and offline marketing efforts.
Customer Testimonials
Jenkins & Wynne Ford, Lincoln, and Honda
- Testimonial: "CallSource has helped us turn one of our weaknesses into a strength. The result of hands-on training and call management has paid off..."
- Rating: 5 / 5 stars
Cassel Home Comfort
- Testimonial: "The CSRs learn so much in their Call Coaching sessions. Sometimes, it doesn’t even have to do with booking necessarily, but just asking questions, knowing how to handle the customer..."
- Rating: 5 / 5 stars
CSG Better Hearing
- Testimonial: "I always thought my staff was great, but after I bought a new office, and compared its poor marketing results to our other offices, I suspected the front office staff was underperforming..."
- Rating: 5 / 5 stars
Coral Springs Automall
- Testimonial: "Missed calls, it was an issue. It was unorganized, so with CallSource we were able to see exactly where the missed calls were happening and just doing a better job..."
- Rating: 5 / 5 stars
Village Dental at Saxony
- Testimonial: "I love that the online use is easy to navigate as I have multiple offices to manage. In addition to what the online platform gives me, they have customized weekly e-mails..."
- Rating: 5 / 5 stars
Snyder Heating and Air Conditioning
- Testimonial: "Through call tracking, I told our Rep that they only produced 20% of the incoming calls so they would only get 20% of our budget. Calls are now down to 17%..."
- Rating: 5 / 5 stars
Lexus of Serramonte
- Testimonial: "I’m loving the program. It saves 6 people an enormous amount of time monitoring calls, and helps us zero in on the calls that need attention. DealSaver saved a deal on the very first day..."
- Rating: 5 / 5 stars
By leveraging the above information, CallSource can solidify its position as a leader in call tracking and customer service solutions and further drive its mission of fostering unbounded success for its clients.
