CT

Canary Technologies

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Company Research Report: Canary Technologies



Company Overview



  • Name: Canary Technologies

  • Mission: To revolutionize the hotel industry by providing simple-to-use, powerful, cloud-based solutions that enhance guest experiences and streamline hotel operations.

  • Founded: 2017

  • Founders: Harman Narula and SJ Sawhney

  • Headquarters: San Francisco, CA, and New York City, NY. Additional offices in London, Dallas, Manila, Singapore, Gurugram, and Mexico City.

  • Key People:

  • Harman Narula, Co-Founder

  • SJ Sawhney, Co-Founder

  • Number of Employees: No information is available.

  • Revenue: No information is available.

  • Known For: Canary Technologies is known for its cloud-based hospitality management software that helps hoteliers streamline operations, enhance guest experiences, and increase revenue.


Products



  • Guest Experience Platform

  • Description: A comprehensive suite of digital tools aimed at transforming guest interactions throughout their stay.

  • Key Features:

  • Mobile Check-In

  • Contactless Checkout

  • Guest Messaging

  • Dynamic Upsells

  • Digital Tipping

  • Tablet Registration


  • Mobile Check-In

  • Description: Allows guests to check in using their mobile devices.

  • Key Features:

  • Collects payment, IDs, and registration cards

  • AI-driven fraud prevention

  • Streamlined and contactless


  • Contactless Checkout

  • Description: Provides a seamless checkout experience from the guest's mobile device.

  • Key Features:

  • Guest satisfaction surveys

  • Automatic notifications to housekeeping

  • Direct prompts for 5-star reviews on TripAdvisor and Google


  • Dynamic Upsells

  • Description: Intelligent tool for offering add-ons and amenities throughout the guest journey.

  • Key Features:

  • Personalized upsell offers

  • Integration with email, SMS, and WhatsApp notifications

  • Multiple upsell points (pre-check-in, in-stay, pre-checkout)


  • Guest Messaging

  • Description: A communication tool for seamless and efficient guest engagement.

  • Key Features:

  • Automated responses via AI

  • Supports SMS and WhatsApp

  • Real-time language translation


  • Digital Tipping

  • Description: A digital platform for easily and securely collecting tips.

  • Key Features:

  • Customizable for individual staff or departments

  • Payroll integration

  • IRS-compliant reporting


  • Tablet Registration

  • Description: Digitizes the check-in process with tablet-based registration.

  • Key Features:

  • Pre-fills known guest information

  • Digital storage of registration cards

  • Easy retrieval for chargeback defense


  • Digital Authorizations

  • Description: Replaces paper and PDF credit card authorization forms with a digital solution.

  • Key Features:

  • PCI-compliant

  • Reduces chargebacks and fraud by up to 90%

  • Real-time notifications and tracking


  • Digital Contracts

  • Description: Streamlines contract signing with a digital platform.

  • Key Features:

  • Fast and secure contract signing

  • Customizable contract templates

  • Integration with digital payments


Recent Developments



  • New Products Launched:

  • Canary AI: An AI-driven guest engagement platform enhancing automated communications and upselling.

  • Wyndham Connect: A powerful new platform launched in partnership with Wyndham Hotels & Resorts, featuring Mobile Check-In, Smart Checkout, Dynamic Upsells, and Guest Messaging with AI.

  • Digital Upsells Expansion: Improved upsell capabilities have been introduced, featuring context-aware offers and seamless guest communication integration.


  • New Features:

  • Advanced Fraud Detection: Enhanced fraud analytics integrated into Mobile Check-In and Digital Authorizations to further reduce chargeback incidents.

  • Mobile Keys Integration: Capability to support smart lock technologies, enabling guests to use mobile devices as room keys.


  • New Partnerships:

  • BWH Hotels Partnership: Selected Canary for its AI-driven guest engagement platform to be deployed across Best Western properties.

  • Global Fintech Adyen: Partnered for hotel payment processing enhancements.

  • Amadeus: Strategic partnership to integrate Canary’s digital guest management resources.