Capita plc - Company Research Report
Company Overview
- Name: Capita plc
- Mission: To help clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
- Founded: No specific founding date available
- Founders: No information is available
- Key People:
- Adolfo Hernandez - Chief Executive Officer
- Sameer Vuyyuru - Chief AI & Product Officer
- Corinne Ripoche - CEO of Capita Experience
- Scott Hill - Chief People Officer
- Headquarters: No information is available
- Number of Employees: 41,000
- Revenue: Adjusted revenue of £2.642 billion in 2023
- Known for: Capita is known as a leading outsourcing firm providing vital support services to clients, focusing on business process services enhanced by market-leading technology.
Products
- Services Offered: Capita operates across various sectors offering consulting, transformation and digital services, and technology-enabled solutions for industries such as Education, Financial Services, Central and Local Government, Health, Housing, Retail, Telecommunications, Transport, and Utilities.
- High-Level Description: Capita provides business process services, focusing on improving interactions between businesses and customers, as well as government and citizens. Their solutions are aimed at enhancing efficiency and consumer experiences.
- Key Features:
- Innovative, digitally enabled solutions
- Augmentation of services through technology
- Partnerships with technology leaders like AWS, Microsoft, Salesforce, and ServiceNow for quick deployment and scalable solutions
- Emphasis on customer experience and outcome optimization
Recent Developments
- Recent Developments:
- Capita reported good margin progression in its 2024 trading and operating update.
- There is a focus on enhancing the operating model for additional savings and underpinning medium-term targets.
- New Products Launched: No brand new products launched; however, enhancements and award recognitions on existing services have been noted.
- New Features Added:
- Development in AI applications within service delivery and customer engagement as highlighted by Sameer Vuyyuru, the Chief AI & Product Officer.
- New Partnerships:
- Partnership with Tesco Mobile: Capita signed a £30 million contract renewal with Tesco Mobile, extending their collaboration to August 2027.
- Contract with the University of Sussex: Electranet, part of Capita's infrastructure services division, was contracted to install a high-speed IT network in partnership with the University of Sussex.
- Recognitions:
- Recognized by Forbes as one of the top companies for women for the second consecutive year.
- Named a Disability Confident Leader (level 3) for its efforts in supporting colleagues with disabilities.
This report presents a comprehensive insight into Capita’s operations, key people, market engagements, and recent developments, strategically outlining the company's focus on leveraging technology and partnerships to deliver enhanced client services.
