Sorenson Communications, LLC: Company Research Report

Company Overview

Name and Mission

• Name: Sorenson Communications, LLC

• Mission: To connect people across signed and spoken languages through interpreting and captioning solutions, focused on creating a more equitable and inclusive world.

Founding and Leadership

• Founded: No information is available.

• Founders: No information is available.

• Key People:

• Jorge Rodriguez - Chief Executive Officer

• Jason Dunn - Chief Operating Officer

• Brian Breinholt - Chief HR Officer

• Maria Lensing - Chief Information Officer

• Ryan Sullivan - Chief Product Officer

• Shawn Troutt - Chief Legal Officer

• Ivonne Valdes - Chief Channel Officer

• Victor Vega - Chief Financial Officer

• Wendy Adams - Chief Relationship Officer

Headquarters and Workforce

• Headquarters: Salt Lake City, United States

• Number of Employees: Over 10,000, 68% of whom comprise a remote workforce.

Revenue

• No information is available.

Company Expertise

• Known For:

• Leading provider of communication tools for Deaf and hard-of-hearing communities.

• Providing captioning and video relay services, sign language interpreting, real-time event captioning, and post-production language services.

Products

CaptionCall

• Overview: CaptionCall is a service designed to assist people with hearing loss by providing captioned telephone calls.

• Key Features:

• Provides real-time transcription of phone conversations.

• Large interactive screen for reading captions.

• Sideline features include adjustable audio settings, contact storage, call archives, and captioning for 911 calls.

Sorenson Video Relay Service (VRS)

• Overview: A video relay service that enables individuals who are Deaf and hard-of-hearing to communicate over video through sign language.

• Key Features:

• First to offer 911 emergency calls through its video relay service.

Recent Developments

Brand Unification

• CaptionCall & Sorenson Merge: In 2022, Sorenson initiated a rebranding effort to integrate CaptionCall under the Sorenson brand.

• Rebranded Product: The new endorsed brand is CaptionCall by Sorenson, reflecting this change through updated logos, app icons, and improved technology.

New Leadership Appointments

• Appointed new key officials aiming to guide digital transformation and relationship management:

• Maria Lensing as Chief Information Officer.

• Wendy Adams as Chief Relationship Officer.

Strategic Partnerships

• BYU and Sorenson Partnership: Advanced communication inclusion by featuring the American Sign Language rendition of "The Star-Spangled Banner" at collegiate events.

• Marylebone Cricket Club Partnership: Collaborated with SignVideo to enhance real-time communication for British Sign Language users.

Recognition and Awards

• Recognized by Disability:IN as a 2024 Best Place to Work for Disability Inclusion.

• Named in Fortune's Most Innovative Companies.

Developments and Innovations

• Technological Innovations:

• Launched SilkScroll® technology for smooth caption scrolling.

• Introduced options for using CaptionCall without a home internet connection.

Industry Leadership

• Sorenson remains the largest private employer of sign language interpreters and is considered a leader in Deaf-centric design and technological innovation for communication devices.