Captivate Connect: Company Research Report
Table of Contents
- [Company Overview](#company-overview)
- [Name and Mission](#name-and-mission)
- [Founding History and Key People](#founding-history-and-key-people)
- [Headquarters and Employees](#headquarters-and-employees)
- [Revenue](#revenue)
- [Notable Attributes](#notable-attributes)
- [Products](#products)
- [Product Offerings](#product-offerings)
- [Recent Developments](#recent-developments)
- [New Products and Features](#new-products-and-features)
- [Partnerships](#partnerships)
Company Overview
Name and Mission
Name: Captivate Connect
Mission: To redefine the on hold experience by providing innovative, interactive on hold solutions that exceed customer expectations through creative thinking and advanced telecommunication technology.
Founding History and Key People
Founded: 1994
Founder: Mark Horwood
Key People:
- Mark Horwood: Founder and CEO
Headquarters and Employees
Headquarters: Perth, Western Australia
Number of Employees: No information is available
Revenue
Revenue: No information is available
Notable Attributes
Known For:
- Disrupting the traditional on hold industry with self-developed telecommunication technology.
- Providing advanced on hold services to SMEs, large corporate entities, and government agencies globally.
Products
Product Offerings
- Jukebox: Allows customers to select their preferred on hold content, such as music genres, podcasts, or quizzes, ensuring engagement.
- Key Features: Self-selection of content, variety of genres and topics.
- Data Reporting: Provides detailed analytics on caller behavior to improve service quality.
- Key Features: Caller behavior monitoring, data analytics.
- Daily Content: Updates daily with relevant topics like news, weather, and sports to keep callers engaged.
- Key Features: Fresh daily content, variety of topics to choose from.
- Dynamic: Initiates on hold audio at a different point each time to avoid repetition.
- Key Features: Dynamic start point for audio, keeps content fresh.
- Call Back: Allows callers to leave their number for a callback if wait times exceed a certain limit.
- Key Features: Callback feature for long waits, enhances customer satisfaction.
Recent Developments
New Products and Features
- Dynamic On Hold for Large Contact Centres: An advanced technology ensuring each caller gets a unique on hold experience.
- Get Paid Sooner: A new feature aimed at streamlining the customer onboarding process to expedite payments.
- New IVR System Enhancements: Include guiding customers, after-hours messages, and holiday reminders.
Partnerships
- A-List Villas & Chalets: Implemented Captivate Connect's system in 2018 for luxury accommodations across the UK and France.
- City of Stirling: Adopted Captivate Connect's solutions for effective communication with their local government area.
- Professionals Real Estate Services: Long-standing partnership for superior customer engagement and communication.
Contact Details:
- Australia Office:
13 Kitchener Avenue, Burswood Western Australia, 6100
+61 8 9368 7577
info@captivateconnect.com
- USA Office:
518 W. Riverside, Spokane Washington State, 99201
+1 206 848 6799
info@captivateconnect.com
- South Africa Office:
40 Redwing, Durban South KwaZulu-Natal, 4004
+27 82 488 6593
info@captivateconnect.co.za
Captivate Connect acknowledges the traditional custodians of the land they work on, the Whadjuk Noongar People, paying respect to their Elders past and present.