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Captivate Connect

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Captivate Connect: Company Research Report



Table of Contents

  • [Company Overview](#company-overview)

  • [Name and Mission](#name-and-mission)

  • [Founding History and Key People](#founding-history-and-key-people)

  • [Headquarters and Employees](#headquarters-and-employees)

  • [Revenue](#revenue)

  • [Notable Attributes](#notable-attributes)

  • [Products](#products)

  • [Product Offerings](#product-offerings)

  • [Recent Developments](#recent-developments)

  • [New Products and Features](#new-products-and-features)

  • [Partnerships](#partnerships)


Company Overview



Name and Mission



Name: Captivate Connect

Mission: To redefine the on hold experience by providing innovative, interactive on hold solutions that exceed customer expectations through creative thinking and advanced telecommunication technology.

Founding History and Key People



Founded: 1994

Founder: Mark Horwood

Key People:
  • Mark Horwood: Founder and CEO


Headquarters and Employees



Headquarters: Perth, Western Australia

Number of Employees: No information is available

Revenue



Revenue: No information is available

Notable Attributes



Known For:
  • Disrupting the traditional on hold industry with self-developed telecommunication technology.

  • Providing advanced on hold services to SMEs, large corporate entities, and government agencies globally.


Products



Product Offerings



  • Jukebox: Allows customers to select their preferred on hold content, such as music genres, podcasts, or quizzes, ensuring engagement.

  • Key Features: Self-selection of content, variety of genres and topics.


  • Data Reporting: Provides detailed analytics on caller behavior to improve service quality.

  • Key Features: Caller behavior monitoring, data analytics.


  • Daily Content: Updates daily with relevant topics like news, weather, and sports to keep callers engaged.

  • Key Features: Fresh daily content, variety of topics to choose from.


  • Dynamic: Initiates on hold audio at a different point each time to avoid repetition.

  • Key Features: Dynamic start point for audio, keeps content fresh.


  • Call Back: Allows callers to leave their number for a callback if wait times exceed a certain limit.

  • Key Features: Callback feature for long waits, enhances customer satisfaction.


Recent Developments



New Products and Features



  • Dynamic On Hold for Large Contact Centres: An advanced technology ensuring each caller gets a unique on hold experience.

  • Get Paid Sooner: A new feature aimed at streamlining the customer onboarding process to expedite payments.

  • New IVR System Enhancements: Include guiding customers, after-hours messages, and holiday reminders.


Partnerships



  • A-List Villas & Chalets: Implemented Captivate Connect's system in 2018 for luxury accommodations across the UK and France.

  • City of Stirling: Adopted Captivate Connect's solutions for effective communication with their local government area.

  • Professionals Real Estate Services: Long-standing partnership for superior customer engagement and communication.





Contact Details:

  • Australia Office:

13 Kitchener Avenue, Burswood Western Australia, 6100
+61 8 9368 7577
info@captivateconnect.com

  • USA Office:

518 W. Riverside, Spokane Washington State, 99201
+1 206 848 6799
info@captivateconnect.com

  • South Africa Office:

40 Redwing, Durban South KwaZulu-Natal, 4004
+27 82 488 6593
info@captivateconnect.co.za

Captivate Connect acknowledges the traditional custodians of the land they work on, the Whadjuk Noongar People, paying respect to their Elders past and present.