Company Research Report: Case IQ

Company Overview

• Name: Case IQ

• Mission: Case IQ aims to create safer, healthier workplace cultures by fostering environments of honesty, openness, and respect. Through its software platform, the company empowers organizations to manage workplace investigations efficiently and ethically.

• Founded: No information is available.

• Founder(s): No information is available.

• Key People: No specific key people are mentioned in the provided data.

• Headquarters: Case IQ is headquartered in Canada.

• Number of Employees: The organization serves over 80,000 users worldwide but the exact number of employees is not available.

• Revenue: No information is available.

• Known For: Case IQ is known for its comprehensive case management platform designed to address a wide range of workplace incidents, including ethics and compliance issues, HR matters, fraud, security, and customer complaints.

Products

Platform Overview

• What products they offer: Case IQ offers an advanced investigative case management platform.

• High-Level Description: The platform is designed to resolve cases efficiently through features like multi-channel intake, configurable workflows, and data-rich analytics.

Key Features:

1. Multi-Channel Intake:

• Allows incident reports to be submitted via various channels like email, web forms, and phone.

• Supports anonymous reporting compliant with privacy regulations.

2. Case Management:

• Centralizes case documentation.

• Supports automation of case workflows and processes.

3. Analytics and Insight:

• Provides real-time analytics and dynamic dashboards.

• Includes a business intelligence tool integrated with Yellowfin BI for enhanced data visualization.

4. Security and Privacy:

• Ensures data protection via role-based access control and encryption.

• Maintains compliance with regulations such as GDPR, HIPAA, and more.

5. Integration Capability:

• Integrates with third-party systems like Workday, Okta, SAP for streamlined operations.

6. Scalability:

• Built to handle a wide range of case types and scalable to meet organizational size and complexity.

Recent Developments

New Products and Features

• AI-Powered Copilots: Case IQ has introduced AI-powered features to optimize investigative processes and automates case summaries, leveraging generative AI.

Partnerships and Collaborations

• Integration Partners: Engagements with technology and integration partners to enhance software capabilities while ensuring maximum connectivity with existing organizational systems.

Notable Clients and Use Cases

• McMaster University: Utilized Case IQ to manage complex human rights and equity cases more efficiently, showcasing the platform's robust and scalable features.

Conclusion

Case IQ stands out as a dedicated industry leader in providing cutting-edge solutions for investigative case management. Its commitment to creating safer, happier workplaces is supported by its technological advancements, focused on enhancing user capability to manage various workplace incidents effectively. The introduction of AI features marks a substantial leap towards transforming the landscape of case management.