Market Research Report: Chat2 Concierge
Company Overview
Name, Mission of the Company
- Company Name: Chat2 Concierge
- Mission:
"Chat2 Concierge combines live chat AI-based software, with a professional customer service team. With our innovative software and team of online engagement specialists 24/7, you will have the power to maximise your sales, leads, bookings, conversions & attract more enquiries."
When was the Company Founded and By Whom
- Information Not Available
Key People in the Company
- Karen Lloyd-Collins: Chief Operating Officer
- Kellie: Account Manager
- Cathy: Service Specialist
Where is the Company Headquartered
- Cairns, Queensland, Australia
Number of Employees
- Information Not Available
Revenue of the Company
- Information Not Available
What is the Company Known For
- Chat2 Concierge is known for its live chat AI-based software combined with a professional customer service team that operates 24/7, helping businesses maximize online engagements, sales, and customer satisfaction.
Products
What Products Do They Offer
1. Chat2 Concierge Service
2. Chat2 Software
High-Level Description of the Products
Chat2 Concierge Service
- The Concierge service includes real people trained in a company’s specific business to engage website visitors, drive sales, and handle enquiries. This service is available 24/7, 365 days a year.
Chat2 Software
- The software itself includes functionalities to manage live chat across websites and integrates with popular platforms like Shopify, Google Analytics, and Facebook Messenger.
Key Features of Each Product
Chat2 Concierge Service
- Concierge team 24/7: Engages website visitors at all times.
- Website & Facebook integration: Responds to visitors on the website and Facebook.
- Reporting & Data: Real-time access to visitor interaction data.
- Custom knowledge base: Information used to interact quickly and accurately.
- File Transfer: Direct document sharing during chat.
- Dedicated Account Manager: Personal assistance and updates on business integrations.
Chat2 Software
- Multiple Site Management: Handling of multiple sub-brands on one platform.
- Operator Transfer: Chat reassignment to different operators.
- Custom Alerts & Notifications: Alerts for various triggers.
- Google Analytics Integration: Detailed analytics and reporting.
- Shopify Integration: Seamless e-commerce management.
- Mobile Compatibility: Access and interactions from mobile devices.
- Co-Browsing: Real-time sharing of screens with visitors.
- Department Division: Team based chat division.
Recent Developments
What Are the Recent Developments in the Company
- Information Not Available
What Are the New Products Launched
- Information Not Available
What Are the New Features Added to the Existing Products
- Chat2 has improved features including:
- Automated Reports
- Operator Email Required Alert Feature
- Counter on Canned Messages
Any New Partnerships
- Information Not Available
Note: This report is strictly based on the provided data, and some fields may have "Information Not Available" due to the absence of relevant data in the source provided. For a more detailed and expansive understanding, additional sources or direct information from the company would be required.
