Ciklum Company Profile

Background

Ciklum is a global Experience Engineering firm that stands at the forefront of innovation, blending next-generation product engineering, exceptional customer experiences, and cutting-edge artificial intelligence (AI). Founded in 2002 in Denmark by Torben Majgaard, the company has since relocated its headquarters to London, United Kingdom. With a mission to revolutionize the way people live by developing technologies that reimagine, reshape, and redefine the future, Ciklum has established itself as a significant player in the software engineering and IT consulting industry.

Key Strategic Focus

Ciklum's strategic focus centers on Experience Engineering—an innovative approach to designing products, experiences, and services that drive transformative change for businesses and individuals. The company specializes in:

Artificial Intelligence (AI): Developing AI-powered digital solutions that enhance decision-making and automate processes.

Product Engineering: Accelerating growth through agile, advanced technology solutions.

Customer Experience: Designing seamless and frictionless experiences to captivate customers and foster loyalty.

Intelligent Automation: Automating and streamlining business processes to enhance operational efficiency.

Data & Analytics: Leveraging big data platforms to drive intelligent interactions.

Cloud Platforms: Optimizing cloud infrastructure through experienced DevOps, architects, and cloud engineers.

Edge Technologies: Creating immersive and visually captivating content to elevate customer and employee experiences.

Ciklum targets a diverse range of industries, including fintech, banking, fashion and retail, travel and hospitality, and iGaming, providing tailored digital solutions to address complex business challenges.

Financials and Funding

As of July 2025, Ciklum's annual revenue reached approximately $750 million. The company has undergone multiple funding rounds, including a significant investment led by Dragon Capital with co-investment from AVentures Capital in 2019. In 2020, technology service investor Recognize Partners also invested in Ciklum. These investments have been utilized to expand the company's global footprint, enhance service offerings, and drive innovation in AI and product engineering.

Technological Platform and Innovation

Ciklum distinguishes itself through its proprietary technologies and innovative methodologies:

AI-Powered Solutions: Integrating advanced AI capabilities into digital products to enhance functionality and user experience.

Experience Engineering: A unique approach that combines product engineering, customer experience, and AI to drive transformative change.

Data Analytics: Utilizing big data platforms to provide actionable insights and intelligent interactions.

Intelligent Automation: Implementing robotic process automation (RPA) to streamline business processes and improve efficiency.

These technological platforms enable Ciklum to deliver cutting-edge solutions that meet the evolving needs of its clients.

Leadership Team

Ciklum's leadership team comprises experienced professionals dedicated to driving the company's vision:

Rajaram Radhakrishnan, Chief Executive Officer (CEO): Appointed in April 2023, Raj brings extensive experience in digital engineering, product/platform engineering, and software technology services. He has held senior leadership positions at Cognizant and GlobalLogic, focusing on strategy, global delivery, sales, marketing, and operations.

Anjan Sur, Chief Operating Officer (COO) and Chief Financial Officer (CFO): Anjan is a finance and business operations executive with a proven track record in scaling high-growth firms in the technology services sector. His expertise spans enterprise transformation, global financial planning and analysis, controllership, treasury, investor relations, mergers and acquisitions, business operations, and commercial deal structuring.

Sam Rapley, Senior Vice President of Engineering & Delivery: Sam leads global engineering delivery teams, bringing extensive experience in managing large-scale, technically complex agile deliveries. His technical background enables him to balance business and technical delivery effectively, utilizing modern engineering and data analytics practices to drive innovation.

Leadership Changes

In April 2023, Rajaram Radhakrishnan succeeded Michael Boustridge as CEO. Raj's appointment reflects Ciklum's commitment to driving business transformation and delivering new experiences to end-users through innovative digital solutions.

Competitor Profile

Market Insights and Dynamics

The global IT services and consulting industry is highly competitive, with companies striving to offer innovative solutions that address complex business challenges. The market is characterized by rapid technological advancements, increasing demand for digital transformation, and a focus on enhancing customer experiences.

Competitor Analysis

Ciklum's primary competitors include:

EPAM Systems: Founded in 1993 and headquartered in Newtown, Pennsylvania, EPAM offers software engineering and IT consulting services. The company generates approximately $4.1 billion more in revenue than Ciklum.

BairesDev: Established in 2009 in San Francisco, California, BairesDev provides software development and IT consulting services. It has approximately 1,500 fewer employees than Ciklum.

MentorMate: Founded in 2001 and headquartered in Minneapolis, Minnesota, MentorMate operates in the IT services industry, generating about 8.13% of Ciklum's revenue.

Other notable competitors include Luxoft, DataArt, SoftServe, and GlobalLogic, each offering a range of IT services and consulting solutions.

Strategic Collaborations and Partnerships

Ciklum has engaged in strategic collaborations to enhance its market position and innovation capacity:

Acquisitions: The company has acquired firms such as GoSolve Group, CodeAstu Technologies, and NG Logic to scale Experience Engineering and strengthen AI capabilities.

Technology Partnerships: Collaborations with companies like Boost AI and the launch of Lumina: A Ciklum Innovation Lab demonstrate a commitment to staying at the forefront of AI and technological advancement.

Global Partnerships: Engagements with institutions like SRM Easwari Engineering College and Kore Inc. indicate an interest in fostering global partnerships and driving AI adoption across industries.

Operational Insights

Ciklum's strategic considerations in relation to major competitors include:

Market Position: While competitors like EPAM Systems generate higher revenues, Ciklum's focus on Experience Engineering and AI integration positions it uniquely in the market.

Competitive Advantages: Ciklum's proprietary technologies, commitment to innovation, and global delivery model provide distinct competitive advantages.

Differentiators: The company's emphasis on blending product engineering, customer experience, and AI sets it apart from competitors, offering comprehensive solutions that address complex business challenges.

Strategic Opportunities and Future Directions

Ciklum's strategic roadmap includes:

Expansion into New Markets: The company plans to enter new markets to work with more clients and attract industry talent.

Enhancing AI Capabilities: Continued investment in AI and machine learning to develop innovative solutions that meet evolving client needs.

Strengthening Partnerships: Building strategic alliances with technology providers and educational institutions to foster innovation and talent development.

Sustainability Initiatives: Implementing environmentally friendly practices and promoting diversity and inclusion within the organization.

By leveraging its current strengths and focusing on these strategic opportunities, Ciklum aims to achieve its future objectives and maintain a competitive edge in the industry.