Citizen Advocates, Inc. - Comprehensive Market and Competitor Analysis

Company Overview

Citizen Advocates, Inc. is a leading health services provider headquartered in Malone, New York. Established in 1975, the nonprofit organization employs roughly 750 healthcare professionals and serves over 8,100 individuals annually across Northern New York. Citizen Advocates is renowned for its work in behavioral health, mental health, addiction recovery, and developmental disability services, operating numerous facilities across Franklin, Clinton, Essex, Hamilton, and St. Lawrence counties.

Core Services

Citizen Advocates offers diverse services, including:

Mental Health Services

Addiction Recovery Programs

Intellectual and Developmental Disabilities Support

Youth Services

Community Housing and Living Support

These services emphasize a person-centered approach, prioritizing high-quality care and patient choice.

Leadership Team

James Button, MSW: President and CEO, with extensive expertise in behavioral health policy and healthcare management, spearheading regional health care reforms.

Kati Jock: Vice President of Operations & Finance and Chief Operations Officer, ensures operational and financial alignment to meet strategic objectives, with a background in strategic planning.

Jennifer Dishaw: Chief of Staff, oversees Executive Leadership priorities and manages Information Technology and Revenue Cycle Management.

Financial Overview

Citizen Advocates is funded through a blend of public resources and strategic financial management, boasting a 4/4 star rating from Charity Navigator for its transparency and financial efficiency. For the fiscal year 2022, revenues and expenses stood at approximately $56.8 million and $56.7 million respectively, with total assets of $31.3 million.

Recent Developments and Achievements

Expansion: New clinics launched in Ogdensburg, with plans for facilities in Watertown and Malone. The Harison Place Project exemplifies its commitment to community housing solutions.

Innovative Programs: Secured a $4 million grant to enhance service delivery in innovative health service programs.

Citizen Advocates is recognized under a 501(c)3 nonprofit status, committed to fulfilling community health needs through collaborative and strategic partnerships.

Contact Information & Facilities

Malone Behavioral Health Urgent Care Center: Open 24/7, located at 125 Finney Boulevard, Malone, NY 12953.

Ogdensburg Behavioral Health Urgent Care Center: Located at 1003 Park Street, Ogdensburg, NY 13669, providing round-the-clock care.

Community Engagement

Citizen Advocates is actively involved in community-focused initiatives, striving to align services with the North Country’s needs. Their social media presence and local organization collaborations are central to promoting their mission, Making Lives Better.

Competitor Profiling

Community Based Services, Inc.

Location: North Salem, NY

Focus: Autism and developmental disabilities services.

Services: Residential, habilitation, respite, and employment support.

Website: [Community Based Services](http://www.commbasedservices.org/)

Caroline Center, Inc.

Location: Baltimore, MD

Focus: Workforce development for women in healthcare and construction.

Financials: Revenues of approximately $8.06 million in 2023.

Website: [Caroline Center](https://caroline-center.org/)

Dove Pointe, Inc.

Location: Salisbury, MD

Focus: Connector for disabilities services.

Services: Day programs, medical day services, employment support.

Website: [Dove Pointe](https://www.dovepointe.org/)

Advantage Behavioral Health Systems

Location: Athens, GA

Focus: Behavioral health and addiction services.

Services: Crisis stabilization, developmental disabilities, integrated health services.

Website: [Advantage Behavioral Health Systems](https://advantagebhs.org/)

Cornerstone of Recovery, Inc.

Location: Louisville, TN

Focus: Drug and alcohol rehabilitation.

Services: Residential and outpatient programs, holistic support.

Website: [Cornerstone of Recovery](https://cornerstoneofrecovery.com/)

Strategic Insights

Citizen Advocates commands a strong presence with an annual revenue of approximately $141.4 million and a workforce exceeding 419 employees. To maintain its competitive edge, the organization should continue leveraging its extensive service offerings, reinforce community engagement, and explore technological advancements in service delivery. This strategy is fostered by strategic partnerships, diversified services, and personalized care that align with Citizen Advocates' community-oriented mission.