Citizens Memorial Hospital (CMH) Market Research Report

Company Overview

Name: Citizens Memorial Hospital (CMH)

Mission: Providing compassionate care for all generations by leading physicians and an exceptional healthcare team.

Founded: CMH opened its doors on September 28, 1982. The public hospital district was established in 1978, and the Citizens Memorial Health Care Foundation was established in 1986.

Key People:

Michael Calhoun, Chief Executive Officer/Executive Director

Renee Meyer, Chief Financial Officer

Tregg Geren, RN, Chief Operating Officer

Sarah Hanak, RN, Chief Nursing Officer

Dr. Ron Evans, Chief Medical Officer

Headquarters: Bolivar, Missouri

Number of Employees: 1,525 (Hospital), 733 (Foundation)

Revenue:

Gross Operating Revenue: $586,029,232 (Hospital), $71,396,244 (Foundation)

Known For: CMH is a rural healthcare system serving eight counties in southwest Missouri and is recognized for quality care and innovation in healthcare services.

Products and Services

Healthcare Services

Primary Products Offered:

Acute Care: 86-bed hospital with a full complement of outpatient services.

Emergency Services: Level III Trauma Center and ambulance services.

Ambulatory Care: 34 physician offices and specialty clinics.

Long-Term Care: 6 skilled nursing facilities and 5 independent living communities.

Home Care Services: Including Home Care, Hospice, and Home Medical Equipment.

Retail Pharmacies: Full-service pharmacy in Bolivar and telepharmacy in Urbana.

Key Features

1. Acute Care Services: Offers comprehensive inpatient and outpatient services, including birthing units and geriatrics.
2. Emergency Services: Provides advanced trauma and emergency care supported by a robust infrastructure.
3. Long-Term Care: Supports semi-independent and dependent senior living communities.
4. Outpatient and Ambulatory Services: Covers primary and specialty care across several clinics.

Recent Developments

New Products and Services

CMH Health & Wellness Clinic: Opened March 4, 2024, offering integrative healthcare services.

Kisunla Infusions: First in SWMO to offer FDA-approved infusions for specific conditions starting September 2024.

New Features and Facility Expansions

Hospital Expansion and Renovation Project:

Set to complete in 2026, involves a 117,000-square-foot expansion and 25,000-square-foot remodel.

Includes new emergency and intensive care units, private medical/surgical rooms, and a new birth center.

Partnerships and Community Engagement

Expansion Projects: JE Dunn joined as construction manager, and a USD 57,750,000 investment by USDA to modernize services.

Medical Excellence Scholarships: Over 750 scholarships awarded since inception, now open for 2025 applications.

Technology Integration: Continuous upgrades to health service delivery and patient experience improvements through advanced technological adoption.

Awards and Recognition

Missouri Quality Award: Three-time recipient.

Leapfrog "A" Safety Grade: Achieved in both Spring and Fall of 2024.

Top 10 Rural Hospitals in America: Recognized for real operational excellence and innovation.

Technology Leadership: Davies Award of Excellence for the electronic medical record system.

Conclusion

Citizens Memorial Hospital stands out for its dedication to providing high-quality, comprehensive healthcare services, as evidenced by its vast array of healthcare services and recent expansions. The organization continues to innovate and expand its services to meet the healthcare needs of its community across southwest Missouri, supported by robust investments and recognition in quality and safety standards.